Hello,
You'll need to post your question in the appropriate printer forum or give the printer support team a call. You can access the printer forums by clicking the link on the right side of the forums (in the blue banner) that says HP User Community Forums - then follow the links to your model. If your model doesn't have a forum, you can call them at 208-323-2551. This is the Microsoft software forum.
Best regards,
Jamie Hughes
