IEXPLORE error when printing

[Jon Werking]

I have an HP8580C Pavilion, using Windows 98.
I have HP Desk Jet 812C, when I print I get this
IEXPLORE error.

Any reason why this happens and can it be prevented???

Or do you need more info, like the actual complete error message???

[Jamie Hughes_1]

Hi Jon,

It would be most helpful if you could post the complete error message. We can
try to help you out but you'll need to supply all the details of the error,
including what you were doing when you received the error, the exact error
message, operating system version and service pack/release level, list of
applications running and versions, etc.

It's a little hard to pinpoint what might be causing it at this point. Please
post more details and we'll try to give you some suggestions.

Best regards,
Jamie Hughes

[Jon Werking]

In trying to recreate my problem, I rebooted and
brought up EXCEL, I printed an spreadsheet in EXCEL
and got the following errors: (when it is close to being completely printed)
(It prints the document ok)
I have recently updated to the latest printer driver
HPFCFG11.EXE. I have gone through many of the Printer
Help steps for SPOOL32 errors, with little success.

EXCEL caused an invalid page fault in
module ISM.DLL at 0167:02241e04.
Registers:
EAX=16681518 CS=0167 EIP=02241e04 EFLGS=00010202
EBX=10800ea0 SS=016f ESP=0062e514 EBP=0062e710
ECX=9a57b518 DS=016f ESI=83efa000 FS=5b5f
EDX=00000001 ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
8b 41 08 85 c0 75 f5 2b ce 3b d3 89 4e 2c 74 03
Stack dump:
bff7755a 02240000 02242288 83efa000 00000001 02242c10 02243276 02240000
00000001 00000000 00000000 02240000 0062e710 81780a14 bff7ddd6 02240000

EXCEL caused an invalid page fault in
module KERNEL32.DLL at 0167:bff9db61.
Registers:
EAX=c00309c4 CS=0167 EIP=bff9db61 EFLGS=00010212
EBX=0062fe28 SS=016f ESP=0052fe7c EBP=00530118
ECX=00000000 DS=016f ESI=00000000 FS=5b5f
EDX=bff76855 ES=016f EDI=bff79198 GS=0000
Bytes at CS:EIP:
53 8b 15 e4 9c fc bf 56 89 4d e4 57 89 4d dc 89
Stack dump:

(In the past when the internet was up and I was printing something I would
usually get a SPOOL32
or a IEXPLORE error)

I pressed control-alt-delete to see what programs are active, and to be honest
with you I do not know what half of them are. And that may be my problem??

During start up, I know I initialize my scanner, printer, MSOFFICE, and I have
been using ALL-ADVANTAGE
tool bar, I use QUICKBOOKS. And that is about it.

(As I said previously I have a HP Deskjet 812C, a HP Pavilion 8580C, and HP
4200C ScanJet Scanner.)

Operating System is Windows 98 Version 4.40.310.


I am sure you would need additional info to pinpoint
what the problem is.

Any suggestions on how I can try to eliminate the problem?? Do I need to go
back to reloading everything, I hope not because I am uncomfortable doing
this....

[Jamie Hughes_1]

Hi Jon,

Thanks for the additional details. I may have a fix for you! There is a known
problem with the symptoms you describe that sometimes references ism.dll,
spool32, etc. The error occurs because a portion of the printer driver code
that isn't needed for printing is being accessed.

Bring up Windows Explorer and open the C:\Program Files folder. You should see
a folder named Image Server. Right click the Image Server folder and rename it
to Image. Exit Explorer and restart the computer.

I'm not sure what the frequency of the error was before but check the above and
post another message and let me know if that fixes the problem. I hope this
works out for you.

Best regards,
Jamie Hughes

[Jon Werking]

Thank you so much for your assistance!!!

It worked, what a relief!!

Glad I could get an answer so quickly!!