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тАО07-15-2007 01:35 PM
тАО07-15-2007 01:35 PM
Quick Launch buttons issue - no longer work
The strip of buttons that I am referring to resides just under the Altec Lansing speaker area and has a label on the left titled "quickplay". All buttons are normally illuminated in blue, while the mute/unmute button can display in amber when audio is muted. I am *not* referring to the "FN" keys counterparts that are tied to the horizontal numeric keys on the actual keyboard.
When these buttons stopped working, the volume + and - buttons were constantly dim and the mute button remained amber ... despite the audio being unmuted or not. This is true even during the pre-boot stage.
I ran HPs system check (http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm) and followed the instructions to update my BIOS and other drivers to current. In particular, my BIOS went from F.06 to F.26; a seemingly large jump for such a young computer. After the BIOS updated, the volume + and - quick launch buttons now appeared illuminated in blue once again (as they normally should). However, the quick launch buttons continue to do nothing -- no sound, no change in color -- when pressed ... and the mute remains amber.
I contact HP support via chat who recommended everything from a reload of the O/S to mailing my laptop in for repairs. While I appreciate their efforts, does HP think that people buy laptops and use them once every 3 months? I could not survive without mine for 4 hours; never mind a stretch of days.
At present, I have installed "sp33258 - 12-2006 - version 6.10B" of the Quick Launch system. There is a icon in the taskbar shaped like a rocket ship. A right-click offers "Adjust HP quick launch properties" as well as "Desktop Zoom". Regardless, the About windows reads "HP Quick Launch Buttons ver 6.10 C1". Strangely, the HELP states that I would see a MEDIA tab with configurable options ... however, that is untrue (zoom and preferences are the only tabs).
Would anyone kindly offer some insight? While the buttons are not life-threatening to my existence, I did find the mute/unmute and volume+/- quite useful.
Thanks in advance,
West
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тАО07-15-2007 07:51 PM
тАО07-15-2007 07:51 PM
Re: Quick Launch buttons issue - no longer work
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1090609
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тАО07-17-2007 01:06 PM
тАО07-17-2007 01:06 PM
Re: Quick Launch buttons issue - no longer work
Colin
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тАО09-17-2007 10:34 AM
тАО09-17-2007 10:34 AM
Re: Quick Launch buttons issue - no longer work
-All HP Quicklaunch buttons don't work.
-Speaker, minus and plus buttons not lit (other Quicklaunch buttons lit).
Experience:
Hard to believe after all the hours I spent reading your post (thank you), browsing this forum, reading the pitiful HP knowledge base, contacting support (India), emails with HP support that the buttons work again!
HP Solutions tried:
Flashed new BIOS v27
Reinstalled HP Quicklaunch Buttons software v 6.10B9
HP Solution refused:
Do complete recovery.
Solution:
I turn my laptop off at night shutting down the right way through Windows Shut Down.
I turned on my laptop as usual this morning and then decided to clean house a bit so closed the lid while the laptop was running. The power scheme it was on when I closed the lid was the default Portable/Laptop.
While cleaning I accidentally unplugged the laptop. I keep the battery out when not using it so the laptop power was interrupted.
I plugged it back in and logged in to find the speaker, minus, and plus buttons were lit blue. All the buttons including these work now. Looks like it was a hardware reset to me.
Hope this wasn't a one in a million fluke that the buttons began working for another reason. Probably best to do through BIOS versus a hard reset.
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тАО09-22-2007 08:19 PM
тАО09-22-2007 08:19 PM
Re: Quick Launch buttons issue - no longer work
ok so for a long time my quick launch buttons werent working. and only the + - volume buttons light was off.
after reading tons of forums i decided to flash my bios to the latest version as mr west said. that resulted in the + - button light to come back alive.
however this still did not actually make the buttons responsive to touch. so again i took west's experience and took out the battery while the AC adapter was on.
then when your ready pull out the AC cord and presto!! turn your laptop back on and you will hear that sweet beeping sound of your quicklaunch again!! and no west that wasnt a 1 in a million! :D
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тАО09-25-2007 02:08 AM
тАО09-25-2007 02:08 AM
Re: Quick Launch buttons issue - no longer work
Tried everything possible: uninstalling, reinstalling, checking the autostart (msconfig), active/inactive services, downloaded all latest drivers, manually removed the drivers at the devices mngr. but nothing makes the buttons work again.
It's funny, because I payed A lot for this laptop which is one of the most expensive ones around and It's really sad how it starts to present failures so early.
Media center also doesn't recognize the built in tv tunner, as it freezes everytime you try to watch tv.
Thanks.
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тАО09-28-2007 04:01 AM
тАО09-28-2007 04:01 AM
Re: Quick Launch buttons issue - no longer work
Based on the discussion here, I believe it's not functioning in my Compaq Presario Notebook PC. I gather the quick launch items that work under HP Quick Launch Buttons 6.10 B9 appear in the system tray area, right?
I believe my Presario Notebook simply shows what Windows Vista would normally show. You can see what my tray area looks like here: http://i7.photobucket.com/albums/y256/farmpond/forums/systemtray.jpg
Does it look like I have HP Quick Launch Buttons or just regular Windows stuff?
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тАО09-28-2007 10:57 AM
тАО09-28-2007 10:57 AM
Re: Quick Launch buttons issue - no longer work
so far i only know that you have to hard boot it everytime it stops working.. :S
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тАО09-30-2007 04:48 AM
тАО09-30-2007 04:48 AM
Re: Quick Launch buttons issue - no longer work
In your post saying it wasn't one in a million you responded to west. I think you meant to respond to me - sumr : )
Anyway, I'm sorry you have to put up with the Quick Launch problem! It stinks. I'm happy to say that after I discovered pulling the plug worked (without battery in) - essentially a hard boot - that everything has worked since.
One thing that is different, is everytime I push the volume button, the volume slidebar 'window' pops up. This is frustrating when it happens during full screen gaming.
I'm looking for a solution. The Quick Launch software (rocket ship icon) has very few options and none address preferences.
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тАО09-30-2007 05:54 AM
тАО09-30-2007 05:54 AM
Re: Quick Launch buttons issue - no longer work
Yama's solution works sweet. When you unplug the power cable without battery, seems like the issue is gone, but, it comes back every time you put the computer to hibernate.
In my case, I'm using a HDX, which is the "best" people can buy from HP.