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Windows 2008 Server - Reiniciando com erro nível crítico.

 
moretoinformati
New Member

Windows 2008 Server - Reiniciando com erro nível crítico.

Tenho um servidor Modelo: TPS-W008 número de Série: BRC6167KPL o mesmo possui windows 2008 server r2 instalado. Após alguns dias de uso o servidor está reiniciando com o seguinte evento:

Nível crítico:

O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.

Google Translated:

I have a server Model: TPS-W008 Serial number: BRC6167KPL it has windows 2008 server r2 installed. After a few days of use the server is restarting with the following event:

Critical level:

The system restarted without an error-free shutdown first. This error could be caused if the system stopped responding, crashed, or ran out of power unexpectedly.


Nome do Log: System
Fonte: Microsoft-Windows-Kernel-Power
Data: 08/11/2020 23:40:30
Identificação do Evento:41
Categoria da Tarefa:(63)
Nível: Nível Crítico
Palavras-chave:(2)
Usuário: SISTEMA
Computador: Servidor
Descrição:
O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.

Description:
The system restarted without an error-free shutdown first. This error could be caused if the system stopped responding, crashed, or ran out of power unexpectedly.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2020-11-09T01:40:30.095615100Z" />
<EventRecordID>3598</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Servidor</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">10</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x1</Data>
<Data Name="BugcheckParameter4">0xfffff8000187c3de</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Já efetuei avaliação das memórias via aplicativo memtestx64, estressamos totalmente a CPU via CPU-Z, avaliamos os discos porém nos testes não ocorreu qualquer problema. O problema é aleatório ocorre vez ou outra as vezes o servidor fica online 5 dias direto sem qualquer problema.

O relatório em anexo traz todas as telas azuis que ocorreram no servidor.

Essa é a mensagem de erro no BlueScreenView:

I have already evaluated the memories via the memtestx64 application, we have completely stressed the CPU via CPU-Z, we evaluated the disks but in the tests there was no problem. The problem is random occurs sometimes or times the server goes online 5 days straight without any problem.

The attached report shows all the blue screens that occurred on the server.

This is the error message in BlueScreenView:

112620-13431-01.dmp 26/11/2020 18:25:02 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff880`04002f91 fffff880`0a6d1250 00000000`00000000 termdd.sys termdd.sys+2f91 Remote Desktop Server Driver Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17514 (win7sp1_rtm.101119-1850) x64 ntoskrnl.exe+93ba0 C:\Windows\Minidump\112620-13431-01.dmp 4 15 7601 276.736 26/11/2020 18:38:28

112320-13884-01.dmp 23/11/2020 22:08:12 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`01833a5e ntoskrnl.exe ntoskrnl.exe+93ba0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.24384 (win7sp1_ldr_escrow.190220-1800) x64 ntoskrnl.exe+93ba0 C:\Windows\Minidump\112320-13884-01.dmp 4 15 7601 276.736 23/11/2020 22:11:35

Pelas mensagens me parece ser um erro de hardware porém em todos os testes o hardware se comportou sem problemas...
From the messages it seems to me to be a hardware error but in all tests the hardware behaved without problems ...

1 REPLY 1
Suvamay
HPE Pro

Re: Windows 2008 Server - Reiniciando com erro nível crítico.

Hello,

By this message its difficult to come to the conclusion the cause of reboot. Please update the BIOS. We may need to check memory dump if its configured already to know the cause of reboot/ unexpected shutdown.

Thanks

 


I am an HPE employee

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