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тАО12-15-2004 08:07 AM
тАО12-15-2004 08:07 AM
pc shut down
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тАО12-15-2004 08:31 AM
тАО12-15-2004 08:31 AM
Re: pc shut down
I would reseat (remove and re-insert) any components which are in a socket. This includes the PCI slots, AGP slot, RAM modules, etc. Also check any cable connections to make sure they are secure.
Remove any hardware components which are not needed. You want to make the environment as simple as possible; otherwise it is just too hard to troubleshoot.
When you have the stripped down PC working reliably, add components back in one at a time, testing thoroughly at each individual stage.
These intermittent problems are very time-consuming to troubleshoot. Depending on the age of the PC, sometimes it is just not worth it, and the PC needs to be replaced.
:-) Jay
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тАО12-15-2004 09:16 AM
тАО12-15-2004 09:16 AM
Re: pc shut down
I can not remember for sure, but I think I have this pc for about 8 months. I will double check the cables as you suggested, but if it occurs again, I will take it to a shop. It only happens occasionally while playing the card game and now the latest time it happened while working in MS Word. ps. the information on the blue screen is each time different.
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тАО12-15-2004 10:00 AM
тАО12-15-2004 10:00 AM
Re: pc shut down
http://support.microsoft.com/default.aspx?scid=kb;en-us;314063
This can also happen if you have system memory that is going bad, or is incompatible.
Try running a test on your system's memory.
Download the ISO image to make a bootable CD.
http://www.memtest86.com
Jon
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тАО12-15-2004 11:27 AM
тАО12-15-2004 11:27 AM
Re: pc shut down
Are you saying the PC was brand new 8 months ago? Do you have any kind of warranty? We buy all our desktop PCs from Dell. They have a 1-year warranty included, plus we always buy at least 2 years additional extended warranty. The extended warranty really makes sense in cases like this.
Intermittent STOP errors are really the most difficult and most time-consuming problems to troubleshoot. If you have not done any software upgrades or additions, or added any hardware, my feeling is it is probably either a bad RAM module, or a RAM module which needs to be re-seated in its socket. (but there are certainly other suspects)
A shop is going to charge you hourly for this kind of problem, and there is no guarantee of success. Most people with the skill and patience for this kind of troubleshooting, are not working in a PC repair shop like the Service desk of CompUSA.
Since you are getting a different STOP error each time, to me that means that the trigger is unrelated to what you are doing with the PC. It could very well be heat-related. Does the STOP error seem to happen when the PC has been powered on for a long time?
:-) Jay
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тАО12-15-2004 12:48 PM
тАО12-15-2004 12:48 PM
Re: pc shut down
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тАО12-15-2004 02:41 PM
тАО12-15-2004 02:41 PM
Re: pc shut down
Thanks for the replies.
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тАО12-15-2004 10:27 PM
тАО12-15-2004 10:27 PM
Re: pc shut down
Try installing the cardgame again, maybe there was a corupt file or so, see what happends.
You propebly have to load the restoreCd's if you still want to go to a shop, otherwise they will say it is software related and it could be, but I agree with the rest, hardware is more plosebel.
So if you want to take it back, backup everything you want to keep, do a restore and see if it happends again, if so, then go to the shop. HP has 1 warenty in all countries to my knowlidge.
Regards,
Ronald