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тАО11-05-2008 12:01 PM
тАО11-05-2008 12:01 PM
I reboot both nodes of a cluster just to verify they worked fine before moving to a new Data Center.
After booting from SAN I get on both nodes the same error:
**** OpenVMS Alpha Operating System V7.1 - BUGCHECK ****
** Bugcheck code = 0000036C: PROCGONE, Process not in system
** Crash CPU: 01 Primary CPU: 00 Active CPUs: 00000003
**** Starting compressed selective memory dump ........ COMPLETE
SYSTEM SHUTDOWN COMPLETE
Halted CPU 0
Halt code = 5
P00>>>
Can anyone help how to troubleshoot this problem? No hardware errors on disks, just on tapes since months.
Thanks in advanced,
Fernando.
Solved! Go to Solution.
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тАО11-05-2008 12:27 PM
тАО11-05-2008 12:27 PM
SolutionAs much for grins as anything else, I'd try the same sequence with OpenVMS Alpha V8.3, too.
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тАО11-05-2008 12:50 PM
тАО11-05-2008 12:50 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
Thank you for your quick response.
We are thinking of reinstalling/upgrading from original CD. Maybe this could repair any corrupt file concerning licensing that makes impossible to boot from disks.
This system is new for us as part of a recent support contract that involves many other intel systems and we know it has never been updated. I'm afraid no HP support is "alive" but I will tray to ring them.
This is an AlphaServer 800, How can we get the code left in register R0?
Thanks again.
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тАО11-05-2008 01:47 PM
тАО11-05-2008 01:47 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
Ah; OK. I'd (incorrectly) inferred this was an existing and known system that had started tipping over, and not a new-to-you system.
As for the corrupt file, that's not the approach I'd look for first. PROCGONE can be all over the map; fragmentation, problems accessing disks, volume label collisions in a cluster, all sorts of stuff.
And licensing failures don't typically overlap with PROCGONE; I've never seen that combination.
Do look at the configuration for the FC SAN here first, and most definitely do not use whatever random bits were found on the box if this is a new-to-you and fresh box. Load it fresh. With existing bits found on a system disk, who knows what might happen.
If it's an existing box that was managed and run for a specific task and you're now adopting support for the box, then re-installation probably isn't appropriate as a first step. Start with the FC SAN configuration and diagnosing the R0 and mayhap an AUTOGEN pass and do load the current ECO kits and work from there.
[[[This is an AlphaServer 800, How can we get the code left in register R0?]]]
Old gear. Ok.
The value in register R0 usually displayed as part of the spewed mass of characters displayed during the crash. It may well be stored in the crashdump, too; I've not confirmed the PROCGONE code ends up written there, as the displayed value during the crash is much more directly visible.
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тАО11-05-2008 01:47 PM
тАО11-05-2008 01:47 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
Welcome to the itrc OpenVMS forum!
Are you sure that this really is an AlphaServer 800?
Your crash report show that there are 2 CPUs on this system - but the AS800 is a single processor system!!!
"Crash CPU: 01 Primary CPU: 00 Active CPUs: 00000003"
You might try booting
>>> boot -flags 0,30000
and post the results in an attachment.
There may be a clue in the output.
Has this system ever been booted from a SAN disk before? I seem to recall that fibre channel support only came in with VMS V7.2, so I am surprised to see you saying that you are booting from a SAN.
Duncan
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тАО11-05-2008 02:12 PM
тАО11-05-2008 02:12 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
I know MA8000 SAN systems this is an older one but serial console management is very similar. When showing disks, units and connections everything seems to be ok.
Controllers are HSZ50 model.
This system has always booted from shared storage (Storageworks for both nodes with scsi connections) so It is a DAS not a SAN (Sorry!)
Look at the attached phone pic. There is a code at the end of the crash, after "halt code = 5" as follows:
PC = ffffffff80083ee0
We tried to boot -fl 0,1 but with same results.
Now I cannot post the results cause I have no direct access to console right now (23:00 PM) here in Spain. Tomorrow I will follow your guidelines.
Fernando.
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тАО11-05-2008 03:04 PM
тАО11-05-2008 03:04 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
That's already very odd, as the AlphaServer 800 that was mentioned earlier is a uniprocessor.
You're going to want to specifically identify the processor here, and more of the configuration involved here. (One cause of PROCGONE is an attempt to boot a processor on a release that lacks support for same, for instance.)
There are AlphaServer 8200 and AlphaServer 8400 class boxes; there are unfortunately a gazillion similar-named systems around.
With the Alpha SRM console, some combination of SHOW CONFIG and SHOW DEVICE or such (at the >>> prompt) usually elucidates sufficient identifying information.
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тАО11-05-2008 03:08 PM
тАО11-05-2008 03:08 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
Thanks again.
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тАО11-05-2008 11:17 PM
тАО11-05-2008 11:17 PM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
Jur.
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тАО11-06-2008 02:29 AM
тАО11-06-2008 02:29 AM
Re: Bugcheck code = 0000036C: PROCGONE, Process not in system
What would happen if a uni-processor system (AS800) would boot from a system disk of a multi-CPU-system (AS8x00)?
For if multiple processors are expected according the system parameter file(s), it's obvious something may go wrong if that processor does not exist.
If that is true: are you booting from the right disk or system root?
OpenVMS Developer & System Manager