CSWB startup problems

[RamananS]

Hi Brad,

We will look into your issue. In the mean time, we need some log information from you. Please perform the following:

- Log on to OpenVMS system
- before you launch @mozilla.com, define these logicals for logging
$ define VMS_TRACE_FILENAMES 1
$ define VMS_FILE_OPEN_TRACE 1
$ define NSPR_LOG_MODULES "all:5"
$ define NSPR_LOG_FILE trace.txt

- deassign above logicals
- put the log file some place (for e.g. ftp location)where we can take it as it is going to be large in size

(Note: If you see any issues, define only NSPR_LOG_MODULES and NSPR_LOG_FILE logicals)

As you might know, the installation mentions that CSWB V1.7-13 is not tested against TCPWare. The excerpt of the guide is given below.

"HP has not formally tested and verified other TCP/IP network products, including the following TCP/IP network
products from Process Software Corporation:

TCPware Version 5.6
MultiNet Version 4.4
"
Also, enabling IPv6 may cause frequent hangs. Please refer the installation guide. Excerpt from the guide is given below.

"Enabling IPv6 support may cause you to experience excessive GENERIC_POLL
messages and frequent hangs"

Have you tried using TCP/IP services?

Regards,
-ramanan-

[Bradford Hamilton]

Hi,

Thanks for the response.

I've created the trace.txt; is there someplace that I can FTP the file? I do not allow anonymous FTP access to my site.

I'm using TCPware, but as you can see by this thread, there are many folks using TCPware without issue.

I'm going to try attaching the file, since I notice that the trace size is less than the maximum.

[RamananS]

Hi Brad,

Good morning!!!

Thanks for your repsonse. We configured TCPWare V5.7-2 and tried bringing up browser. As other participants mentioned in this mail thread, it is working fine for us. It looks like there is a configuration issue with your system. By any chance, did you try installing CSWB V1.7-13 on another OpenVMS system?


We are analysing the trace file that with ours. Our initial analysis revealed that the trace is not giving much information. Can you please send the screen output. You would get lot of messages on the screen (vms jackets related). So, define logicals as mentioned in my previous reply and then do $define sys$output swb_screenoutput.txt. Once it is done, launch @sys$common:[cswb]mozilla. After that deassign logicals that you have set.

Based on your previous replies, I think you are not using any IPV6. confirm?

We have the following products installed on your test system through PCSI utility.

$ prod show history/ful
------------------------------------ ----------- ----------- --- -------------------- --- ------------ -----------------------------
PRODUCT KIT TYPE OPERATION VAL DATE AND TIME ERR USER NAME REMARK
------------------------------------ ----------- ----------- --- -------------------- --- ------------ -----------------------------
DEC AXPVMS DWMOTIF_ECO02 V1.6 Patch Install Val 02-DEC-2007 14:52:36 0 SYSTEM
CPQ AXPVMS CSWB V1.7-13 Full LP Install Val 20-FEB-2008 03:24:48 0 SYSTEM
CPQ AXPVMS GTK V1.2-10 Full LP Install Val 20-FEB-2008 03:24:48 0 SYSTEM
CPQ AXPVMS OPL V1.0-0A9 Full LP Install Val 20-FEB-2008 03:24:48 0 SYSTEM
HP AXPVMS X11STUFF V1.0 Full LP Install (U) 30-JAN-2008 15:13:06 0 SYSTEM
DEC AXPVMS GKS X7.1 Full LP Remove - 29-JAN-2008 14:11:01 0 SYSTEM
DEC AXPVMS GKS X7.1 Full LP Install (U) 29-JAN-2008 11:42:28 0 SYSTEM
DEC AXPVMS GKS X7.1 Full LP Install (U) 28-JAN-2008 15:56:08 0 SYSTEM
HP AXPVMS MSAI V1.0 Full LP Install (U) 24-JAN-2008 19:51:21 0 SYSTEM
CPQ AXPVMS OMSVA V1.2 Full LP Remove - 24-JAN-2008 19:47:46 0 SYSTEM
DEC AXPVMS MMOV V2.2 Full LP Install (U) 24-JAN-2008 12:33:46 0 SYSTEM
CPQ AXPVMS OMSVA V1.2 Full LP Install (U) 24-JAN-2008 11:22:49 0 SYSTEM
DEC AXPVMS VMS83A_UPDATE V5.0 Patch Install Val 21-JAN-2008 18:03:22 0 SYSTEM
CPQ AXPVMS CDSA V2.2-271 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS DECNET_OSI V8.3 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS DWMOTIF V1.6 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS DWMOTIF_SUPPORT V8.3 Full LP Install (U) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS OPENVMS V8.3 Platform Install (U) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS TCPIP V5.6-9 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
DEC AXPVMS VMS V8.3 Oper System Install (U) 21-JAN-2008 12:47:22 0 SYSTEM
HP AXPVMS AVAIL_MAN_BASE V8.3 Full LP Install (U) 21-JAN-2008 12:47:22 0 SYSTEM
HP AXPVMS KERBEROS V3.0-103 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
HP AXPVMS SSL V1.3-281 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
HP AXPVMS TDC_RT V2.2-107 Full LP Install (C) 21-JAN-2008 12:47:22 0 SYSTEM
------------------------------------ ----------- ----------- --- -------------------- --- ------------ ------------------

Please provide your product history, network details and other configuration details.

Thanks
-ramanan-

[Bradford Hamilton]

I seem to be unable to reply with all the information you need, but try the attached text.