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Error for VMS agent while adding server in HP Storage essential

Ravi_Shankar
Frequent Advisor

Error for VMS agent while adding server in HP Storage essential

I added one VMS agent in CMS ( Central Management server) i.e HP Storage Essential 6.0 . After adding server in Storage essential I execute discovery option but it failed. I have attached TEST discovery logs alongwith this.

Please suggest what is the exact error with this.
16 REPLIES
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

hi,

have you read the storage essentials guide for openvms and storage essentials, there are quite a number of requirements e.g eco's, os versions and network ports to be satisfied. check that first and come back if there is still an issue.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01330501/c01330501.pdf?jumpid=reg_R1002_USEN

Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

Yes, I have the same documen and followed all the instruction.

Did you get any clue from the test discovery result.
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

HI,

have you checked on the vms box that it is listening on the ports mentioned in the guide netstat -a will list them up,is there a firewall in the way, can you telnet port nnnn (where nnnn is agent port) from the hp sim server to the vms box ?

Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

I tried telnet server_name 4673 and its working fine. I am able to connect telnet HP SE server using the default port .

Also just to check I tried port 1234 was not connecting.

Is there any other tool or steps through which we can check connectivity between these two.
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

hi,

i would check the storage essentials logs on the vms server as stated in the guide, use the status command file provided for the agent status and also cross check the contents of your parameter file with the discovery options you are using on the sim server.

Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

I tried running , below is the result.

C:\hp\StorageEssentials\cli\windows>appiqstatus -agent hpcim_global 7PxczBg5M ax
p003.test.com.com
Hostname:axp003.test.com.com
Username:hpcim_global
Password:*********
Could not determine remote CIM Extension status

Hoff
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

If you have a support contract and you have followed the provided instructions and the resulting configuration is not working, then the next step is to contact HP support.
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

hi,

i meant the one on the vms server

$ @SYS$COMMON:[OPT.APPQCIME.TOOLS]STATUS

did you check the parameters file ?

SYS$SPECIFIC:[OPT.APPQCIME.CONF]CIMEXTENSION.PARAMETERS

Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

I have asked VMS team to send status command output to me. I will let you know the result by today or tommorrow.
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

have your vms team read the openvms section in the guide !!
Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

yup
Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

What is the protocole used between OVMS and Storage essential/System Insight manager.
Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

Do you have prerequisites information for HP System Insight Manager and Storage essential.
marsh_1
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

hi,

you should find all you need in the guide referred to earlier in this thread.

Ravi_Shankar
Frequent Advisor

Re: Error for VMS agent while adding server in HP Storage essential

VMS team has fixed the issue.
Amar_Joshi
Honored Contributor

Re: Error for VMS agent while adding server in HP Storage essential

Ravi,

May I know what was done by your VMS team? I have the similar situation with OVMS 8.3 where OVMS says agent is running but SE says can't find the CIM status.

Thanks,