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тАО07-26-2010 10:59 PM
тАО07-26-2010 10:59 PM
Getting error %STR-F-FATINTERR, fatal internal error
please help me to solve this issue as i am getting error during executing the below command:
ADVISE PERFORMANCE GRAPH/NODE_NAME=GAX058/TYPE=(CPU_UTILIZATION, -
MEMORY_UTILIZATION, -
COMPUTE_QUE,DISKS, -
MEMORY_UTIL, -
FAULTS, -
PROCESSES, -
TOP_HSC_THRUPUT,-
TOP_IO_VOLUMES,-
TOP_READ_VOLUMES,-
TOP_WRITE_VOLUMES,-
TOP_SPLITIO_VOLUMES,-
TOP_IOSIZE_VOLUMES,-
TOP_RESPONSE_TIME_VOLUMES,-
TOP_THRUPUT_VOLUMES) -
/FORMAT=POSTSCRIPT=(X_POINTS=336,CHAR=COLOR) -
/BEGIN=26-JUN-2010:00:00 -
/END=23-JUL-2010:23:59 -
/OUTPUT=PSPA$ROOT:[SYSTEMS.GAX058.COLOR.2010-06-26]
%STR-F-FATINTERR, fatal internal error
Waiting for your help.
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тАО07-26-2010 11:24 PM
тАО07-26-2010 11:24 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
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тАО07-26-2010 11:32 PM
тАО07-26-2010 11:32 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
Welcome to OpenVMS ITRC forum.
From the online help it looks like the failure of an internal consistency check from Run-Time Library. Please follow the user action specified in the online help.
FATINTERR, fatal internal error
Facility: STR, String Manipulation Facility
Explanation: An explicit or implicit call to the OpenVMS Run-Time Library resulted in the failure of an internal consistency check.
User Action: Rerun your program. Collect as much information as possible, including the system traceback listing, and contact HP Customer Support.
Regards,
Ketan
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тАО07-26-2010 11:43 PM
тАО07-26-2010 11:43 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
/TYPE=
([NO]graph_type[=([NO]STACK,Y_AXIS_MAXIMUM=n
,TITLE=string)],...
,ALL_GRAPHS[=([NO]STACK,THRESHOLD=m,Y_AXIS_
MAXIMUM=n)]
,CUSTOM=(see below ``/TYPE=CUSTOM''))
for more (old) info see
http://odl.sysworks.biz/disk$axpdocmar961/decw$book/d341aa24.p162.decw$book#1298
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тАО07-27-2010 05:54 AM
тАО07-27-2010 05:54 AM
Re: Getting error %STR-F-FATINTERR, fatal internal error
That this is more likely to be a bug within the CA PSPA / ADVISE / Performance Advisor tool.
Check for updates to whatever version of the tool is in use here, and (as Mr Howell indicates) make sure your command syntax is correct and complete, and (if there is a data file involved here) that your data file is consistent and uncorrupted; try different data files.
Then check with CA.
Even if this does prove to be evidence of an RTL bug, the CA application folks are the ones with the source code and the reproducer, and CA would need to work this with HP support. This after having a look at the application code around the call that failed, and then a look "upstream" at the heap and at the stack, as it's reasonably likely that there's been a calling error or a run-time corruption here.
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тАО07-27-2010 06:45 AM
тАО07-27-2010 06:45 AM
Re: Getting error %STR-F-FATINTERR, fatal internal error
Focus on DECps which is in trouble, probably due to a bug but that's probably just how it is going to stay.
So apply basic trouble shooting techniques.
1) did it ever work
2) what changed since since it stopped working
3) if you reduce the selected date range does it start working?
4) if you reduce the selected types does it start working? try just 1 first, then try half the list for a binary search.
5) does it fail right-away or does it make some progress?
6) running out of some (PGLFIL) quota?
if it fails slowly, watch it with SHOW PROC/CONT ... hit the Q key for quotas.
7) last but not least OpenVMS version? product version?
Good luck!
Hein
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тАО07-27-2010 07:16 AM
тАО07-27-2010 07:16 AM
Re: Getting error %STR-F-FATINTERR, fatal internal error
If this can be reproduced, than CA will need to see where the error occurs. I'm willing to bet that this error is a bad value passed to an erorr routine rather than a true runtime library problem.
Dan
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тАО07-27-2010 06:07 PM
тАО07-27-2010 06:07 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
Which version of VMS? Which version of ... is it PolyCenter Performance Advisor?
As someone else asked above, have you tried running the command with a much shorter number of types?
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тАО07-27-2010 06:43 PM
тАО07-27-2010 06:43 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
2) Syntactically correct command line (assumption)
3) Fatal error
Ergo, it's a bug.
Please report it to the manufacturer
You can mess with making the command line shorter if you wish, but that's really just doing the work of the support engineer.
This is not something that anyone without access to the source code will be able to help with.
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тАО07-27-2010 10:56 PM
тАО07-27-2010 10:56 PM
Re: Getting error %STR-F-FATINTERR, fatal internal error
Could it be that you run out of memory (pgflquota to low?). Does is work with a smaller interval?
Fekko Stubbe