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How often we should do system healthcheck for Alpha ES45
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06-27-2004 07:04 PM
06-27-2004 07:04 PM
How often we should do system healthcheck for Alpha ES45
How often we should do system healthcheck for Alpha ES45
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06-27-2004 08:41 PM
06-27-2004 08:41 PM
Re: How often we should do system healthcheck for Alpha ES45
Re: How often we should do system healthcheck for Alpha ES45
Purely Personal Opinion
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06-27-2004 11:49 PM
06-27-2004 11:49 PM
Re: How often we should do system healthcheck for Alpha ES45
Re: How often we should do system healthcheck for Alpha ES45
When I worked at a site that had a Gold Support contract, our TAM's team would contact us to remind us that it was system healthcheck time.
I don't know thw details of your contract with hp, but ours specified twiceyearly health checks. Contact your hp support rep to discover which services you are eligible to receive.
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06-28-2004 06:54 PM
06-28-2004 06:54 PM
Re: How often we should do system healthcheck for Alpha ES45
Re: How often we should do system healthcheck for Alpha ES45
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06-28-2004 08:58 PM
06-28-2004 08:58 PM
Re: How often we should do system healthcheck for Alpha ES45
Re: How often we should do system healthcheck for Alpha ES45
I am a TAM in the UK - we recommend the full System Health check twice per year, this is included with some levels of contract, or purchaseable as a one off - but you are free to run the "lite" reports as often as you like and on any systems you like. The collectors can be downloaded from http://software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=SHCBASE01 - you dont need to worry about the access ID when configuring it, this is only used if you subscribe to the Electronic Site Management Guide.
Once you have run the SHC, suggested dynamic collection min 8 hours, max 23:59 then email the .zip file to shc.analysis@hp.com and you will get a report by return of email. Feel free to put my name as the TAM if you dont have one.
Regards
Steve
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06-29-2004 12:19 AM
06-29-2004 12:19 AM
Re: How often we should do system healthcheck for Alpha ES45
Re: How often we should do system healthcheck for Alpha ES45
http://www.hp.com/hps/perevent/valupack/openvmssysadmin/vp068.html
I'm one of the people in the VMS space in the Americas that coordinates the Custom Projects program. I'm happy to discuss how our ValuPacks or a custom project can help you with your business. jeff.chisholm@hp.com
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