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ISEE on OpenVMS (standard version)

 
Wim Van den Wyngaert
Honored Contributor

ISEE on OpenVMS (standard version)

Anyone using this ?
Nothing slips it ?
Problems ?

Wim
Wim
10 REPLIES 10
Wim Van den Wyngaert
Honored Contributor

Re: ISEE on OpenVMS (standard version)

Nobody ? I thought this was HP standard stuff ?

Wim
Wim
Ian Miller.
Honored Contributor

Re: ISEE on OpenVMS (standard version)

standard if you have a enterprise level support agreement. Not otherwise.
____________________
Purely Personal Opinion
Arch_Muthiah
Honored Contributor

Re: ISEE on OpenVMS (standard version)

Wim,
we have no chance to have this offer, but as it looks great, I have a plan of contacting HP about this for one of our Dublin based customer.

We know the ISEE Standard support offers the customers with the following support levels can receive the benefits of HP ISEE's remote support solution as part of their HP support:
HP hardware support onsite service with next-day response or higher (including Care Pack services and onsite warranty support)
Support Plus
Support Plus 24
Proactive Essentials
Proactive 24 Service
Priority Gold
Priority Gold Executive

I am just going thru this docs...
http://docs.hp.com/en/5990-8547/5990-8547.pdf

Archunan
Regards
Archie
Uwe Zessin
Honored Contributor

Re: ISEE on OpenVMS (standard version)

Ian,
I don't think so as I know from one customer that HP was quite eager to put ISEE on his systems and I am quite sure he does not have an enterprise level maintenance agreement.

Last week I set up an EVA 'starter kit' (which does not even include installation and startup service in the base price) and the warranty entitlement check went without any problems when I set up ISEE.

Can't say anything about VMS as I don't run production systems.
.
Ian Miller.
Honored Contributor

Re: ISEE on OpenVMS (standard version)

Uwe,
I will have to go read some more I guess.
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Purely Personal Opinion
Ian Miller.
Honored Contributor

Re: ISEE on OpenVMS (standard version)

http://h20219.www2.hp.com/services/cache/10710-0-0-225-121.html

has a description. It appears that if you have resonably modern systems
(ftp://ftp.hp.com/pub/services/hardware/info/isee_supported_hardware.pdf ) and a support contract then you can have it.

____________________
Purely Personal Opinion
Highlighted
Uwe Zessin
Honored Contributor

Re: ISEE on OpenVMS (standard version)

I don't have time to go over this stuff (sorry), but it's my understanding that you are already entitled if your system is under warranty (at least that's the case for ProLiant servers and EVA storage).
.
Andy Bustamante
Honored Contributor

Re: ISEE on OpenVMS (standard version)

Odd that your message was posted today. I just had a field service engineer talk up ISEE while he was dropping off a replacment disk.

Time to check out a new toy.

Andy
If you don't have time to do it right, when will you have time to do it over? Reach me at first_name + "." + last_name at sysmanager net
Garry Fruth
Trusted Contributor

Re: ISEE on OpenVMS (standard version)

A client of mine uses this product, and has for a year or so. It works quite well for EVA managed by an SMA. Also works well on the alpha OpenVMS systems they have. As far as I recall, no hardware problems slipped by.