Issues with queues on SMTP

[J Asson]

On the following system with version below

TCPIP> sh ver

HP TCP/IP Services for OpenVMS Alpha Version V5.4 - ECO 2
on a AlphaStation DS10 617 MHz running OpenVMS V7.3-2

The SMTP queue will not start - there are no logs to review and starting the mail service after queue deletion results in the queues being created but they cannot be used ?


TCPIP> anal mail/repair
%TCPIP-I-ANA_RUNING, ANALYZE runs on host EMSMCC


Starting analyze at 30-JAN-2009 06:24:21.79
%TCPIP-W-ANA_QUEUEL, queue TCPIP$SMTP_EMSMCC_00 is locked

%TCPIP-W-ANA_QUEUEU, queue TCPIP$SMTP_EMSMCC_00 unlocked

%TCPIP-W-ANA_QUEUEL, queue TCPIP$SMTP_EMSMCC_01 is locked

%TCPIP-W-ANA_QUEACC, queue TCPIP$SMTP_EMSMCC_01 access failure

%TCPIP-I-ANA_COMPLE, ANALYZE completed on host EMSMCC

%TCPIP-I-ANA_FEPAIR, found 0 file-queue entry pairs
%TCPIP-I-ANA_DELQEN, deleted 0 queue entries
%TCPIP-I-ANA_FILNOQ, found 0 files with no queue entries
%TCPIP-I-ANA_FILHLD, holding 0 files in directory
%TCPIP-I-ANA_FILDEL, deleted 0 files from the Postmaster directory
%TCPIP-I-ANA_SUBFIL, submitted 0 files to the generic queue
%TCPIP-I-ANA_FILACE, encountered 0 file access errors
%TCPIP-I-ANA_NONCFF, found 0 files in Postmaster directory
%TCPIP-I-ANA_FILCOR, found 0 corrupted control files in Postmaster directory
TCPIP>



Generic server queue TCPIP$SMTP_EMSMCC_00

Server queue TCPIP$SMTP_EMSMCC_01, stopped, on EMSMCC::, mounted form DEFAULT

Server queue TCPIP$SMTP_EMSMCC_02, stopped, on EMSMCC::, mounted form DEFAULT
EMSMCC $

EMSMCC $ ucx start mail
%TCPIP-E-STARTERROR, error starting SMTP service
-TCPIP-E-QUEUE, error processing queue TCPIP$SMTP_EMSMCC_01
%TCPIP-E-STARTERROR, error starting SMTP service
-TCPIP-E-QUEUE, error processing queue TCPIP$SMTP_EMSMCC_02
EMSMCC $


For what reason would these queues not start ?

[Hakan Zanderau ( Anders]

I would have tried

$ @sys$startup:tcpip$smtp_shutdown
$ @sys$startup:tcpip$smtp_startup

as a start.

Hakan

[Hakan Zanderau ( Anders]

Check out "Solving SMTP Problems" in the management-guide.

http://h71000.www7.hp.com/doc/83final/6526/6526pro_045.html#trouble_smtp_sec

Hakan

[J Asson]

Tried that after deleting the queues - same result - queues created but cannot be started

EMSMCC $ @sys$startup:tcpip$smtp_startup
%TCPIP-I-INFO, image SYS$SHARE:TCPIP$SMTP_MAILSHR.EXE installed
%TCPIP-I-INFO, image SYS$SHARE:TCPIP$SMTP_PARSESHR_TV.EXE installed
%TCPIP-I-INFO, image SYS$SYSTEM:TCPIP$SMTP_RECEIVER.EXE installed
%TCPIP-I-INFO, logical names created
%TCPIP-E-STARTERROR, error starting SMTP service
-TCPIP-E-QUEUE, error processing queue TCPIP$SMTP_EMSMCC_01
%TCPIP-E-STARTERROR, error starting SMTP service
-TCPIP-E-QUEUE, error processing queue TCPIP$SMTP_EMSMCC_02
%TCPIP-E-STARTFAIL, failed to start TCPIP$SMTP
-TCPIP-E-QUESTRTERR, error starting service queues

[Hakan Zanderau ( Anders]

Have you checked the logfiles on SYS$SPECIFIC:[TCPIP$SMTP] ?

You can turn on a higher LOG_LEVEL to get more information in the logfiles.

"Use the TCPIP$SMTP_LOG_LEVEL logical, as described in Section 18.5. " Check the link in the previous post.

Hakan

[J Asson]

Set loggin to level 3 - no logs files being created in the base folder apart from the anal mail ones

EMSMCC $ dir SYS$SPECIFIC:[TCPIP$SMTP]/date

Directory SYS$SPECIFIC:[TCPIP$SMTP]

LOGIN.COM;1 31-JUL-2003 20:53:11.96
SMTP_CONFIG.TEMPLATE;5
29-JAN-2009 05:52:06.45
TCPIP$ANALYZE_SMTP.LOG;3
30-JAN-2009 06:24:21.80
TCPIP$ANALYZE_SMTP.LOG;2
30-JAN-2009 04:12:32.91
TCPIP$SMTP_LOGFILE.LOG;139
24-NOV-2008 15:59:09.87
TCPIP$SMTP_RECV_RUN.LOG;3
19-JAN-2009 17:27:08.14

Total of 6 files.

[Hakan Zanderau ( Anders]

What happens if you do a

$ MCR TCPIP$SMTP_SYMBIONT

Hakan

[J Asson]

EMSMCC $ MCR TCPIP$SMTP_SYMBIONT
%IMGACT-F-SYMVECMIS, shareable image's symbol vector table mismatch
-IMGACT-F-FIXUPERR, error when TCPIP$SMTP_SYMBIONT referenced TCPIP$SMTP_MAILSHR
EMSMCC $

I am guessing this aint good !

HOw to fix ?

[J Asson]

EMSMCC $ MCR TCPIP$SMTP_SYMBIONT
%IMGACT-F-SYMVECMIS, shareable image's symbol vector table mismatch
-IMGACT-F-FIXUPERR, error when TCPIP$SMTP_SYMBIONT referenced TCPIP$SMTP_MAILSHR
EMSMCC $

I am guessing this aint good !

How to fix ?

[Steven Schweda]

> How to fix ?

> HP TCP/IP Services for OpenVMS Alpha Version V5.4 - ECO 2
> on a AlphaStation DS10 617 MHz running OpenVMS V7.3-2

I know nothing, but I'd probably start with
something like one of the many newer TCPIP
ECO kits, and/or the latest big UPDATE blob.
(16 seems to be current.) Around here:

alp $ tcpip show version

HP TCP/IP Services for OpenVMS Alpha Version V5.4 - ECO 7
on a COMPAQ Professional Workstation XP1000 running OpenVMS V7.3-2


What did you do to break this, anyway?