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OpenVMS crash

 
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Peter Hill55
Occasional Visitor

OpenVMS crash

Can anyone tell me what crash code x0000 01CC
means.
7 REPLIES 7
Volker Halle
Honored Contributor
Solution

Re: OpenVMS crash

Peter,

welcome to the OpenVMS ITRC forum.

A bugcheck code of 0x000001CC is an INVEXCEPTN crash. An instruction in inner mode has tried to access an invalid address.

If you can provide some more information, I can tell you more.

Which architecture (VAX, Alpha, Itanium) ? Has a dumpfile been written and is a CLUE file available ? Look for CLUE$OUTPUT:CLUE*.*

Volker.
Peter Hill55
Occasional Visitor

Re: OpenVMS crash

Thanks Volker,
The problem is at a remote site from where I am.
I'll go back to the engineer on site to see if he can get me the crash dump.
Is there any chance this could be hardware related?
Peter Hill55
Occasional Visitor

Re: OpenVMS crash

Sorry Volker,
Forgot to say architecture is Alphaserver (DS20e)
Volker Halle
Honored Contributor

Re: OpenVMS crash

Peter,

please ask for the CLUE (text file) from the crashed system. Should be in:

CLUE$OUTPUT:CLUE$node_ddmmyy.LIS

Get that file and attach it to your next reply.

In general, crashes are due to software problems. Only MACHINCHK crashes should be looked at from a hardware perspective first.

Volker.

Volker Halle
Honored Contributor

Re: OpenVMS crash

sorry - CLUE file is in:

CLUE$COLLECT:CLUE$node_ddmmyy_hhmm.LIS

Volker.
Peter Hill55
Occasional Visitor

Re: OpenVMS crash

Thanks for your help Volker, but the customer has now decided to put in a software call to their software support provider.

Peter Hill55
Occasional Visitor

Re: OpenVMS crash

Customer has decided to put in software support call