OpenVMS print queue getting stalled, unable to print

[Swain]

Hi,

I am using OpenVMS (TM) Alpha Operating System, Version V7.2-1.

My users are unable to print.

Printer status found as stalled.
Pls refer following output.
$ sh que /all /full sys_printer
Printer queue SYS_PRINTER, stalled, on
mounted form WIDE
/BASE_PRIORITY=4 /DEFAULT=(FORM=WIDE) Lowercase /OWNER=[SYSTEM]
/PROCESSOR=UCX$TELNETSYM /PROTECTION=(S:M,O:D,G:R,W:SM) /SCHEDULE=(NOSIZE)

Entry Jobname Username Blocks Status
----- ------- -------- ------ ------
323 WORKSHEETS_WAT SYSTEM 7 Stalled
Submitted 24-JUN-2009 11:28:31.51 /NOFLAG /NOFEED /FORM=WIDE
/PRIORITY=100
File: _GELION$DKA100:[AMS$WATER.SINGAPORE.RPT]WORKSHEETS_WAT.RPT;7141 (
/NOFEED /NOFLAG

326 WORKSHEETS_WAT SYSTEM 5 Pending (queue stalled)
Submitted 24-JUN-2009 11:40:06.31 /NOFLAG /NOFEED /FORM=WIDE
/PRIORITY=100
File: _GELION$DKA100:[AMS$WATER.SINGAPORE.RPT]WORKSHEETS_WAT.RPT;7142
/NOFEED /NOFLAG

I deleted all stalled and pending jobs, and submitted new jobs, however they are getting stalled again.

Pls assist in resolving this issue.

[Hakan Zanderau ( Anders]

You have missed some information....

The queue is using TELNETsymbiont, but the information about the destination is left out.......it just says ", on "

What kind of printer is used ??
How is it connected to the network ?? Network-card, Terminalserver,.....

The first thing to try is to TELNET to the targetport, to see if anything is answering...

example: TELNET 'hostname' 'portnumber'

( the information left out )

Hakan

AKA The Diplomead Printerguru

[Wim Van den Wyngaert]

I sometimes have printers that are stalled, the stalled condition get solved but in VMS it still stays stalled (in VMS 5, 6, 7).

I then do a stop/reset of the queue, kill the symbiont if it didn't stop and restart the queue. In fact, I do this on all empty queues every day (preventive maintenance).

If you have big listings you may need to restart it at a certain page.

Wim

[Hakan Zanderau ( Anders]

Ok, let's go down that road.....

A "stalled" TELNETqueue is normally not an error.
A TELENETqueue disconnects the link between each job in the queue. This can be avoided by defining the logical name UCX$TELNETSYM_IDLE_TIMEOUT.

$ DEFINE/SYS/EXEC UCX$TELNETSYM_IDLE_TIMEOUT 00:00:30

All queuelogicals are red at imageactivation and held during its lifetime. Make sure to stop the queuesymbiont (process) and start the queue again. ( notice that I said "stop the process" not "restart the queue" )

The downside to that is that the printer will print all jobs in a queue before letting anyone else using it ( if shared with other queues and systems )

Test the communication as a start.

Hakan

[Wim Van den Wyngaert]

I also use this to see the real status of an IP printer.
mc tcpip$snmp_request IP_NAME public get 1.3.6.1.4.1.11.2.4.3.1.2.0

It will print "out of paper" or so. If the printer supports SNMP.

Wim