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OpenVMS print queue getting stalled, unable to print

 
Swain
Regular Advisor

OpenVMS print queue getting stalled, unable to print

Hi,

I am using OpenVMS (TM) Alpha Operating System, Version V7.2-1.

My users are unable to print.

Printer status found as stalled.
Pls refer following output.
$ sh que /all /full sys_printer
Printer queue SYS_PRINTER, stalled, on
mounted form WIDE
/BASE_PRIORITY=4 /DEFAULT=(FORM=WIDE) Lowercase /OWNER=[SYSTEM]
/PROCESSOR=UCX$TELNETSYM /PROTECTION=(S:M,O:D,G:R,W:SM) /SCHEDULE=(NOSIZE)

Entry Jobname Username Blocks Status
----- ------- -------- ------ ------
323 WORKSHEETS_WAT SYSTEM 7 Stalled
Submitted 24-JUN-2009 11:28:31.51 /NOFLAG /NOFEED /FORM=WIDE
/PRIORITY=100
File: _GELION$DKA100:[AMS$WATER.SINGAPORE.RPT]WORKSHEETS_WAT.RPT;7141 (
/NOFEED /NOFLAG

326 WORKSHEETS_WAT SYSTEM 5 Pending (queue stalled)
Submitted 24-JUN-2009 11:40:06.31 /NOFLAG /NOFEED /FORM=WIDE
/PRIORITY=100
File: _GELION$DKA100:[AMS$WATER.SINGAPORE.RPT]WORKSHEETS_WAT.RPT;7142
/NOFEED /NOFLAG

I deleted all stalled and pending jobs, and submitted new jobs, however they are getting stalled again.

Pls assist in resolving this issue.

4 REPLIES 4
Hakan Zanderau ( Anders
Trusted Contributor

Re: OpenVMS print queue getting stalled, unable to print

You have missed some information....

The queue is using TELNETsymbiont, but the information about the destination is left out.......it just says ", on "

What kind of printer is used ??
How is it connected to the network ?? Network-card, Terminalserver,.....

The first thing to try is to TELNET to the targetport, to see if anything is answering...

example: TELNET 'hostname' 'portnumber'

( the information left out )

Hakan

AKA The Diplomead Printerguru
Don't make it worse by guessing.........
Wim Van den Wyngaert
Honored Contributor

Re: OpenVMS print queue getting stalled, unable to print

I sometimes have printers that are stalled, the stalled condition get solved but in VMS it still stays stalled (in VMS 5, 6, 7).

I then do a stop/reset of the queue, kill the symbiont if it didn't stop and restart the queue. In fact, I do this on all empty queues every day (preventive maintenance).

If you have big listings you may need to restart it at a certain page.

Wim
Wim
Hakan Zanderau ( Anders
Trusted Contributor

Re: OpenVMS print queue getting stalled, unable to print

Ok, let's go down that road.....

A "stalled" TELNETqueue is normally not an error.
A TELENETqueue disconnects the link between each job in the queue. This can be avoided by defining the logical name UCX$TELNETSYM_IDLE_TIMEOUT.

$ DEFINE/SYS/EXEC UCX$TELNETSYM_IDLE_TIMEOUT 00:00:30

All queuelogicals are red at imageactivation and held during its lifetime. Make sure to stop the queuesymbiont (process) and start the queue again. ( notice that I said "stop the process" not "restart the queue" )

The downside to that is that the printer will print all jobs in a queue before letting anyone else using it ( if shared with other queues and systems )

Test the communication as a start.

Hakan
Don't make it worse by guessing.........
Wim Van den Wyngaert
Honored Contributor

Re: OpenVMS print queue getting stalled, unable to print

I also use this to see the real status of an IP printer.
mc tcpip$snmp_request IP_NAME public get 1.3.6.1.4.1.11.2.4.3.1.2.0

It will print "out of paper" or so. If the printer supports SNMP.

Wim
Wim