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тАО03-09-2010 12:10 AM
тАО03-09-2010 12:10 AM
Hi ,
We have customer runing IA64 HP OpenVMS, 8.3-1H1 . Their process always crash many time and AP vendor still can not find out why ?
We suggest then open debug option and get process dump file to analyze .
During the AP process dump , getting following message :
%PROCDUMP-W-BADLOGIC, internal logic error detected at PC 00000000.7B5D3160
-PROCDUMP-E-NOREAD, no access to location 22000580.0A211801, length 00000000.000000B8, requested at PC 00000000.7B5D1840
We want to know
1. if the process dump file still valid ?
2. it maybe system or AP oriented issue ?
3. From system view , any tip we can help the AP vendor to debug the crash issue ?
Thank in advance !
- Honda
We have customer runing IA64 HP OpenVMS, 8.3-1H1 . Their process always crash many time and AP vendor still can not find out why ?
We suggest then open debug option and get process dump file to analyze .
During the AP process dump , getting following message :
%PROCDUMP-W-BADLOGIC, internal logic error detected at PC 00000000.7B5D3160
-PROCDUMP-E-NOREAD, no access to location 22000580.0A211801, length 00000000.000000B8, requested at PC 00000000.7B5D1840
We want to know
1. if the process dump file still valid ?
2. it maybe system or AP oriented issue ?
3. From system view , any tip we can help the AP vendor to debug the crash issue ?
Thank in advance !
- Honda
Solved! Go to Solution.
3 REPLIES 3
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тАО03-09-2010 02:20 AM
тАО03-09-2010 02:20 AM
Solution
The process dump file is very likely valid.
It's very likely an application problem. But I may misinterpret the "Their process always crash".
I would make sure that the process dump is analyzed on the system where the "crash" happened. Again, on the very same system I would try to read the process dump with SDA. I would make sure that the latest ECOs for exception handling and the debugger are installed.
It's very likely an application problem. But I may misinterpret the "Their process always crash".
I would make sure that the process dump is analyzed on the system where the "crash" happened. Again, on the very same system I would try to read the process dump with SDA. I would make sure that the latest ECOs for exception handling and the debugger are installed.
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тАО03-09-2010 06:16 AM
тАО03-09-2010 06:16 AM
Re: -PROCDUMP-E-NOREAD, no access to location
Sorry , I should say
The critical user process crash many times.
This machine is going to production so the ECO should already uptodate , to make sure I would verify with user tomorrow .
We transfer the dump file to AP vendor and forget to veriy in local machine , would also veriy tomorrow .
Thank you so much for giving the hints :-)
The critical user process crash many times.
This machine is going to production so the ECO should already uptodate , to make sure I would verify with user tomorrow .
We transfer the dump file to AP vendor and forget to veriy in local machine , would also veriy tomorrow .
Thank you so much for giving the hints :-)
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тАО03-10-2010 09:27 PM
тАО03-10-2010 09:27 PM
Re: -PROCDUMP-E-NOREAD, no access to location
Customer ECO already up to date .
We make sure the dump is ok and now please AP vendor do their buziness .
Thank you so much !
We make sure the dump is ok and now please AP vendor do their buziness .
Thank you so much !
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