PRODUCT INSTALL crashes

[Paul Jerrom]

Hi folks,

AlphaServer DS25, running VMS V8.4. Attempting to install any patches using PRODUCT INSTALL fails with a dump as per below. Have tried UPDATE V8.0, TCPIP, one of two others. All pass the verification stage, then dump.

I have done an **bleep**/IMAGE of PCSI$MAIN.EXE and PCSI$SHR.EXE, no errors uncovered. PROD ANALYZE shows no database errors.

Any ideas?

$ PRODUCT INSTALL VMS84A_PCSI

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.

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The following product will be installed to destination:
    DEC AXPVMS VMS84A_PCSI V4.0            DISK$xxxx:[VMS$COMMON.]
%SYSTEM-F-ACCVIO, access violation, reason mask=00, virtual address=000000000BC53244, PC=00000000001349EC, PS =0000001B
%TRACE-F-TRACEBACK, symbolic stack dump follows
  image    module    routine             line      rel PC           abs PC
 PCSI$SHR  SPIU_ORDER_EXECUTION  spiu_execute_collation
                                        14953 00000000000042FC 00000000001349EC
 PCSI$SHR  SPIU_ORDER_EXECUTION  spiu_collate_object_group
                                        16106 00000000000058F4 0000000000135FE4
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_object_domain
                                        18562 0000000000002678 0000000000157178
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_object_domain
                                        18639 0000000000002800 0000000000157300
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_object_domain
                                        18639 0000000000002800 0000000000157300
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_object_domain
                                        18639 0000000000002800 0000000000157300
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_or_update
                                        19246 00000000000035D0 00000000001580D0
 PCSI$SHR  SPIU_PROD_DOCU  spiu_collate_database
                                        19539 0000000000003F30 0000000000158A30
 PCSI$SHR  SPIU_API_OPERATIONS  spiu_install
                                        20687 0000000000003704 00000000000DD524
 PCSI$MAIN  UICOMMON  UIexecute_operation
                                        25325 0000000000002784 0000000000052F74
 PCSI$MAIN  SPIU_COMMAND_VMS  DCLinstall_reconfigure
                                        27173 0000000000003F14 0000000000042214
 PCSI$MAIN  SPIU_COMMAND_VMS  process_DCL_command
                                        25534 0000000000000D5C 000000000003F05C
 PCSI$MAIN  SPIU_COMMAND_VMS  process_DCL
                                        25240 0000000000000564 000000000003E864
 PCSI$MAIN  SPIU_COMMAND_VMS  main      25099 0000000000000184 000000000003E484
 PCSI$MAIN  SPIU_COMMAND_VMS  __main    25079 000000000000009C 000000000003E39C
                                            0 FFFFFFFF8038BC44 FFFFFFFF8038BC44
%TRACE-I-END, end of TRACE stack dump
$  

Thanks in advance.

PJ

[Paul Jerrom]

Lol...the **bleep** in the original is A N A L Y Z E - I guess the first 4 characters got it censored!!

[Paul Jerrom · Accepted solution]

Problem caused by corrupt PCSI database. Memo to the person who wrote the $ PRODUCT ANALYZE facility - it doesn't work.

Solution is to restore from backup, or build from scratch and use PRODUCT REGISTER to get the database up top date.