Pathwork 7.4 problem

[John Gillings]

Somphong,

>Could you tell me how I can log a service case and receive a formal kit about these ?

Call your local Customer Support Centre and log a case against your service contract. Sorry, I don't know the contact phone number for HP Thailand. You could try sending e-mail to thailand.support@hp.com, or call your account manager.

[somphong_1]

Hi John G.
I am so thanks for your suggestion. I have already done but they did not know so much in detail about Pathwork because it was the old product that transfer from Digital. They must forward this problem to another country and I am waiting for thier ressponse.

Regards
Somphong L.

[somphong_1]

Hi Paul
After I got your file (decdnp.sys version 7.4.114.0) and test it. It did not work the same. There are some strang about file version of decdnp.sys I found file version after I install pathwork v7.4 from CD installation is 7.2.106.0 (81kb), then I checked file version of this file in CD installation of Pathwork v7.4. I found file version 7.2.106.0 exist in directory E:\alpha\debug (514kb) and E:\alpha\protocol\decnet(231kb) and file version 7.4.112.0 exist in directory E:\i386\debug (339kb), E:\i386\protocol\decnet (81kb), E:\w2k\debug (346kb) and E:\w2k\protocol\decnet (82kb).
I think process installation got wrong file version from CD installation. If this is true, I think it should has more than this file was wrong. (not only decdnp.sys). What do you think about this ?

Best Regards
Somphong L.

[Paul Nunez]

Hi Somphong,

I'll try to get some pw32 gurus to join in here and help you as I am now befuddled by the fact that it seems to be installing the Alpha NT version of DECDNP.SYS (note the path E:\alpha\protocol\decnet).?.


Paul

[John Gillings]

Somphong,

I fear that you're going to do more harm than good adding "random" files. That's not to criticise Paul's efforts, I know intentions are good, but we've gone past the point where this issue can be dealt with in this forum.

Please contact your Customer Support Centre and have them elevate your case into the Southern Hub. Give them my name, and ask them to email me if necessary. We'll get a Pathworks specialist to talk to you directly.

[somphong_1]

Hi Paul and Johh
I alread sumit this problem to HP Thailand and refer your name that you suggested me and they said source of this problem, I don't install SP2 of XP but I tried to install this product in Windows 2003, the result is the same. File version still wrong and can not use some NCP command. Technical engineer of HP thailand tried to install this product in XP with SP1, the result is the same. What do you think about this ?
Best Regards
Somphong L.