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Printer Queues Stalled. Shutdown takes 15 minutes.

JBR
Frequent Advisor

Printer Queues Stalled. Shutdown takes 15 minutes.

Hi, when I have a stalled printer queues in my system, the shutdown takes 15 minutes to halt the system.... but If I perform a stop/reset in stalled queues, the shutdown continue quickly...

Anyone knows any parameter/config to slowdown this timeout?

Thanks in advance.
8 REPLIES
labadie_1
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

Which symbiont do your printers use ?
Dcps, telnetsym, LPD, Latsym, Prtsmb, North lake Software... ?

Can you post a
$ sh que xxx/full
JBR
Frequent Advisor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

show/queu/full:

Terminal queue COLA, idle, on NODO::LTA1319:, mounted form DEFPTNIX
/BASE_PRIORITY=4 /DEFAULT=(FORM=DEFPTNIX) Lowercase /OWNER=[SYSTEM] /PROCESSOR=LATSYM /PROTECTION=(S:M,O:D,G:R,W:S) /RETAIN=ERROR /SCHEDULE=(NOSIZE)

labadie_1
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

Ok, so your symbiont is Latsym.

Can you post
$ mc latcp sh node

?
Wim Van den Wyngaert
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

Shutdown does a stop/que/on_node (do help stop/que/on). This is a proper shutdown and so oit want to fail over correctly (requeue etc). With stalled queues this is difficult it seems and thus you get delayed.

Just do the stop/que/reset for stalled queues yourself.

Wim
Wim
Wim Van den Wyngaert
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

Forgot : the real help is under descrip.

Wim
Wim
JBR
Frequent Advisor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

MFSTAM::EXP_SYSTEM $ mc latcp sh node

Node Name: MFSTAM LAT Protocol Version: 5.3
Node State: On
Node Ident: .Bienvenido al MFSTAM AXP/VMS V8.2

Incoming Connections: Enabled Incoming Session Limit: None
Outgoing Connections: Enabled Outgoing Session Limit: None
Service Responder: Disabled Announcements: Enabled

Circuit Timer (msec): 80 Keepalive Timer (sec): 20
Retransmit Limit (msg): 8 Node Limit (nodes): None
Multicast Timer (sec): 60 CPU Rating: 0
Maximum Unit Number: 8999 Extra Datalink Buffers: 9
Queue Limit: 24 Forward Session Limit: 16

User Groups: 0
Service Groups: 0
Service Classes: 1

Service Name Status Rating Identification
MFSTAM Available 80 D .Bienvenido al MFSTAM AXP/VMS V8.2
ATAM Available 150 S Sistema VAX/ACMS de Montaje (MFSTAM)
Wim Van den Wyngaert
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

You can also try to shut LAT first before the q is stopped.

Wim
Wim
Hoff
Honored Contributor

Re: Printer Queues Stalled. Shutdown takes 15 minutes.

How is the remote terminal server port set up, and do you know why the queue going into the stalled state? (Network connectivity issues can cause all manner of problems.)

LATCP shows the host settings and mostly stuff for connections arriving at the OpenVMS host via LAT; stuff which aren't really used here with your queue definition for device NODO::LTA1319:. It's the terminal server that has the settings that are interesting.

Post up what is in LAT$SYSTARTUP.COM (or where ever else it might have been been kept) for this LT device (the mapping from LTA1319: to a terminal server port), and the settings on the associated terminal server port.

Also poke around for ECOs for LAT for OpenVMS Alpha V8.2, as there have been the occasional fixes. Either LAT or UPDATE kits, and possibly networking and queue-related and symbiont and printing-related kits.