Problem with SDLT III (160/320 GB) tape drive

[nipun_2]

Hi,
I have openVMS 7.3-2 with 1 DS25 housing the system disk-server and 3 other nodes (2 DS25 and 1 XP1000)


The server also has external SDLT tape drive attached by SCSI cable. We recently noticed the following error

Note: TP0 is a logical

===========================
%BACKUP-F-POSITERR, error positioning TP0:[000000]00001387_IMA.SAV;
-SYSTEM-F-OPINCOMPL, operation is incomplete
starting... done

FATAL-ERROR: copying files
MESSAGE: %BACKUP-F-POSITERR, error positioning !AS
CODE: 279150868
FACILITY: RTL
Program stopped
%DCL-W-SKPDAT, image data (records not beginning with "$") ignored

=====================================

We have replaced the Tape Drive and yet the error doesn't seem to change. In the past we had the terminator pin on the back missing and when this was placed recently it still appears to have the same problem.

Interesting aspect here is that as soon as we remove the current tape and insert a "new" tape 9/10 times the error disappears. This error usually occurs when data is being put on the tape from the hard drive.

Any thoughts and comments on where the problem might be?

[Jan van den Ende]

Nipun,

>>>
and insert a "new" tape 9/10 times the error disappears.
<<<

That means to me, most likely, you need to apply a cleaning tape.

hth

Proost.

Have one on me.

jpe

[Hoff]

Is there anything relevant logged in the system error log?

Is the error specific to certain SDLT cartridges?

I'd definitely look to apply the file system and related mandatory ECO kits for OpenVMS Alpha V7.3-2.

Is this SDLT drive configured on a shared multi-host SCSI bus? (That's not something HP supports, and it can certainly lead to weird and transient errors when a remote system tosses out a bus reset.)

The bus and bus termination and bus length would be other areas to troubleshoot. Bad cables and loose connections can cause weird and transient errors, for instance.

Loading and using a cleaning cartridge is a reasonable approach, but if this happened immediately after swapping the drive itself with another I'd wonder if there's another trigger lurking.

The HP recommendations for BACKUP process quota settings -- probably not the trigger here, but worth a look if for no other reason than performance -- are available at http://64.223.189.234/node/49

[Guenther Froehlin]

SYSTEM-F-OPINCOMPL, operation is incomplete

Indicates BACKUP tried to read or skip into a yet unwritten portion on tape. The SCSI error behind is called "blank check".

It seems from the log that there is some kind of DCL script/program involved. One that tries to pre-position the tape for BACKUP?

/Guenther

[Jon Pinkley]

nipun,

Does the error light come on like it did when you reported this problem before?

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1124155

Does the error occur before data starts to be written to the tape, or well into the backup?

We do not have SDLT III drives, but we have SDLT1 (110/200) drives and other DLT drives back to DLT2000 (TZ87).

We have seen these errors under the following conditions:

1. Someone tries to append a saveset to a tape that has an incomplete saveset at the end. E.G. something caused backup to abort while writing to tape. Then at a later time, someone tries to append another saveset to this tape.

I know of no way to allow any more data to be appended to such a tape. You can reinit it, you just can't append to it.

2. Errors while the backup is writing well into a saveset. When this happens, we generally mark the tape as "do not reuse", because it is cheaper to use another new tape than to try to determine if the tape is bad. We don't throw the tape away, what was successfully backed up to the tape is still readable, and until the "expiration date" of the data, it goes back into our tape library.

Cleaning the tapedrive shouldn't be needed if you just replaced the drive, if it does need cleaned, I would wonder about the quality of the tapes you are using, or the environment the tape drive is operating in, or the replacement drive (was this replaced by field service, it so, you may have inherited someone else's problem), or even where you are storing tapes.

I would also "reseat" the SCSI cable from at the HBA and external drive. As Hoff stated, do not connect the tape drive to a shared SCSI bus. I will go one step further and recommend a dedicated SCSI port (i.e. a PKx0: device, one half of a dual port SCSI adapter is OK) for your tape drive. Then you can more easily do things like replacing the drive without taking the system down. (I know that this may not be considered "best practice", but it is often a requirement. Having only one device on the SCSI bus makes it easy to unload the tape from the drive, shut the power off to the tape drive, and then remove the connectors. I have done this many times with no problems.)

Good luck,

Jon

[Jiri_5]

when last backup did not complete successfully and you try write to this tape backup finish with error. Did you try new tape?

[Anton van Ruitenbeek]

Nipun,

Still a question about the connection.
Is this SDLTIII directly attached by SCSI on the Alpha using wich kind of controller ?
Has it worked in the past without errors ?
Whas something changed prior these errors ?
If directly attached, does it work with another tapeunit (older version/model). Be also now aware of the SE/DIFF/LV etc.

AvR

[nipun_2]

Hello all,
thank you for your response.

This is my Response1 (please mention this before you reply as I will be addressing the rest in following post):

I am not a full time administrator and am not very well versed with analyzing problems using the tools so I might need more help in this direction.

Currently, I am considering swapping the SCSI cable with a drive (DLT IV) that is not giving any problem and see how things go from there on.

I also have a service contract with HP and the support has not been very helpful in this regards. This problem is on going since June 2007.




Is there a way for me to contact the HP Hardware experts so that they can efficiently guide me on the phone based on my specific case. I have tried to call the number through the contract however, it seems I just cannot get through to someone who is expert in hardware and well versed with OpenVMS.

[Hoff]

>>>I also have a service contract with HP and the support has not been very helpful in this regards. This problem is on going since June 2007.

I also have a service contract with HP and the support has not been very helpful in this regards. This problem is on going since June 2007.<<<

There's no direct telephone number into HP as you seek here; the appropriate approach is to ask for the manager on duty when you call into support, and to continue asking and escalating and contacting increasingly higher-level management until you get satisfaction.

The other approach is to bring in outside help. There are various folks here in ITRC and elsewhere that provide such hardware and software services, or that can act as a liaison with HP support for you.

>>>I am not a full time administrator and am not very well versed with analyzing problems using the tools so I might need more help in this direction.<<<

If you should seek to continue diagnosing this yourself, do continue swapping the gear around (drive, cable, media, etc), as best you can. The key here is to determine what causes the problem to move or to resolve, and what does not. Standard "divide and conquer" troubleshooting techniques apply. Swapping the tape drive tends to indicate there's a problem upstream. In the cable or in the host software, or in the command processing.

And with ANALYZE/ERROR/ELV or DIAGNOSE (DECevent) or WSEA (HP SEA), a look at the error logs to see what (if anything) gets logged here.

Stephen Hoffman
HoffmanLabs LLC

[nipun_2]

Response 2:

Jan
Thanks for the response I did use a cleaning tape and today again I got the same error.

Hoff:
I have replaced the cable. Let's see if this works

Maybe it is the problem with the controller. I will keep this in mind if the problem re surfaces.

Guenther:
yes we use a program however, the program has been there since 2+ years and we have had no problems in the past. The same goes for the other tape Drive DLT IV. I don't see any problems. I have also discussed this with the vendor and he doesn't suspect the problem is with the program as he has other customers using this.

Jon:
First of all thank you for your detailed check. Yes its the same problem.
Thank you for the detailed information.
My drive is External so the scsi cable comes directly from the DS25 Alpha Server to the tape drive.

Anthon;
Good question about the controller I do not know the name of the controller at this time
but I do intend to find out.


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At this point I am installing the LTTE software which will allow more detailed analysis of the problem.