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Problems with DECprint Supervisor V2.4

Roger Grauwmeijer
Occasional Advisor

Problems with DECprint Supervisor V2.4

Last weekend we upgraded DCPS to V2.4. We now have problems printing to specific input trays on some HP LaserJets (2200 and 8150). The printers are responding with a message that the trays are not installed when they clearly must be:

%DCPS-E-INTRAYNOTAVL, No tray_1 tray is installed on Student Enquiries 8150
-DCPS-I-JOB_ID, for job TEST (queue ISB_STUENQ_8150, entry 1414) on ISB_STUENQ_8150

We have tried other printers (e.g. 2300) and have no problems specifying the input tray.

Anyone else encountered this problem or know of a cure?
4 REPLIES
Karl Rohwedder
Honored Contributor

Re: Problems with DECprint Supervisor V2.4

Pls. see thread http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=864541, there seems to be a problem in V2.4.

regards Kalle
Galen Tackett
Valued Contributor

Re: Problems with DECprint Supervisor V2.4

Karl and all,

The link above (http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=864541, ) doesn't work because of the comma at the end of it.

Here it is without the comma:
http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=864541
Ian Miller.
Honored Contributor

Re: Problems with DECprint Supervisor V2.4

note that the previously mentioned problem with V2.4 is specific to certain printer models so check with hp to see if it applies to the hp models you use.
____________________
Purely Personal Opinion
Roger Grauwmeijer
Occasional Advisor

Re: Problems with DECprint Supervisor V2.4

Thanks for the info. Give me something to do over the weekend :-(