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Queue problem

 
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Swain
Regular Advisor

Queue problem

I can run all the Oracle related Phoenix applications and it works fine but when trying to print report files generated by apps or printing flat files there is no response.

Example:

$sh entry [ENTER]
(no response - just blinking cursor)

$pri/que=laserh a.lis [ENTER]
(no response - just blinking cursor)

Tried to print to another printer and have same result

Could someone help troubleshoot?

Thanks,
Amaresh
6 REPLIES 6
Hoff
Honored Contributor

Re: Queue problem

Is this the same server or otherwise somehow related to this report:

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1350241

?

Your system is badly down-revision with OpenVMS VAX, OpenVMS Alpha or OpenVMS I64 software, you're almost certainly down-revision on patches for V7.2-1, the hardware is likely old and failing, and your system has apparently encountered a low-level problem with the queue manager, the lock manager, or potentially with a disk or disk controller, or with a shared system resource.

If you have a support contract, call HP.

You'll probably end up needing to perform a controlled system crash to save sufficient context on the hang here, then providing the dump to your support organization.

A reboot may or may not clear this.

Whether or not this is hardware or software is not known, and not something that can likely be discerned from ITRC postings.

Whether or not you have a support contract, you'll be asked to upgrade and ECO to current, too. If this problem is not (bad) hardware, then an upgrade to V7.3-2 or to V8.3 (and to current ECO kits) is the best course of action to resolve this.

marsh_1
Honored Contributor
Solution

Re: Queue problem

hi,

is your queue manager running ?

$ show que/manager

if not try

$ start/que/manager

check disk space in case this has caused it to stop.

fwiw

Hoff
Honored Contributor

Re: Queue problem

While the command is syntactically correct, I'd advise against incautious use of the command:

start /queue /manager

As various OpenVMS systems have been configured to expect:

start /queue /manager ddcu:[dir]

Check your system startup procedures to see what's used locally. This command is often found in SYS$MANAGER:SYSTARTUP_VMS.COM, though it can be coded elsewhere.
Hakan Zanderau ( Anders
Trusted Contributor

Re: Queue problem

Queue-related commands could hang if the JOB_CONTROL process is missing.

Hakan
Don't make it worse by guessing.........
Swain
Regular Advisor

Re: Queue problem

Thanks a lot to all for timely help!

Hoff,

This is different VAX server running v6.2
anyway it was a que/manager problem and the root cause was space issue.

Thanks,
Amaresh
Swain
Regular Advisor

Re: Queue problem

it was a que/manager problem and the root cause was space issue