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тАО09-10-2009 06:30 AM
тАО09-10-2009 06:30 AM
Queues hung
My system is hung
$ sh que
(no result)
$ sh que/manager
Queue manager SYS$QUEUE_MANAGER, running, on ALPHA::
OpenVMS Monitor Utility
+-----+ TIME IN PROCESSOR MODES
| CUR | on node ALPHA
+-----+ 10-SEP-2009 10:05:59.01
0 25 50 75 100
+ - - - - + - - - - + - - - - + - - - - +
Interrupt State |
| | | | |
MP Synchronization |
| | | | |
Kernel Mode 12 |тЦТтЦТтЦТтЦТ
| | | | |
Executive Mode 29 |тЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТ
| | | | |
Supervisor Mode 59 |тЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТ
| | | | |
User Mode |
| | | | |
Compatibility Mode |
| | | | |
Idle Time |
+ - - - - + - - - - + - - - - + - - - - +
$ mon sys
Node: ALPHA OpenVMS Monitor Utility 10-SEP-2009 10:02:05
Statistic: CURRENT SYSTEM STATISTICS
Process States
тФМ CPU Busy (100) тФАтФР LEF: 149 LEFO: 0
тФВтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтФВ HIB: 20 HIBO: 0
CPU 0 тФЬтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФд 100 COM: 1 COMO: 0
тФВтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТ тФВ PFW: 0 CUR: 1
тФФтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФШ MWAIT: 0 Other: 0
Cur Top: TCPIP$RE_BG8142 (97) Total: 171
тФМ Page Fault Rate (0) тФАтФР тФМ Free List Size (43463) тФР
тФВ| тФВ тФВтЦТтЦТтЦТтЦТтЦТтЦТтЦТ тФВ 144K
MEMORY 0 тФЬтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФд 500 0 тФЬтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФд
тФВ тФВ тФВтЦТтЦТтЦТ тФВ 36K
тФФтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФШ тФФ Mod List Size (5347) тФШ
Cur Top: (0)
тФМ Direct I/O Rate (1391) тФАтФР тФМ Buffered I/O Rate (28) тФАтФР
тФВтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтФВ тФВтЦТ тФВ
I/O 0 тФЬтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФд 500 0 тФЬтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФд 500
тФВтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтЦТтФВ тФВ тФВ
тФФтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФШ тФФтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФАтФШ
Cur Top: TCPIP$RE_BG8142 (1380) Cur Top: DECW$TE_D8F2 (4)
Please reply ASAP. It's urgent.
Thanks,
Amaresh
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тАО09-10-2009 07:01 AM
тАО09-10-2009 07:01 AM
Re: Queues hung
$ sh sys
.
.
00018CF5 QUEUE_MANAGER LEF 10 185486 0 00:10:35.67 290 328
.
.
$ stop/id=00018CF5
$ start que/manager
Interrupt (hung)
$ sh que/manager
Queue manager SYS$QUEUE_MANAGER, starting, on ALPHA::
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тАО09-10-2009 07:13 AM
тАО09-10-2009 07:13 AM
Re: Queues hung
$ reply/enable
and then perform the stop and start steps again and post the output.
Also, check the device where the queue manager files are located to make sure it is not having a problem.
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тАО09-10-2009 07:23 AM
тАО09-10-2009 07:23 AM
Re: Queues hung
The right way is stop/queue/manager[/cluster] !
I would not wonder queue manager hangs on restart after stop/id.
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тАО09-10-2009 09:01 AM
тАО09-10-2009 09:01 AM
Re: Queues hung
As for a baseline, confirm that you've got the queues and queue logical names and the queue database configured per (OpenVMS V7.2 and later) SYLOGICALS.TEMPLATE file.
If you're operating at the "free support" level (as your use of "ASAP" here in ITRC tends to imply), then apply the ECO kits for this OpenVMS Alpha version or (if you're not already running V8.3) upgrade to OpenVMS Alpha V8.3 and add on the ECO kits, and call us back.
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тАО09-10-2009 09:02 PM
тАО09-10-2009 09:02 PM
Re: Queues hung
I am not sure whether your problem is resolved.
Some of the suggestion I have is
1. Don't stop queue manager using stop/id
2. Use STOP/QUEUE/MANAGER/CLUSTER to stop
queue manager.
3. Refer "HP OpenVMS System Manager├в s Manual,
Volume 1: Essentials" to check whether your problem matches with any of the problems listed there.
4. Also did you figure out which process causing your system to hang?
5. Did you check whether the disk you have your QMAN database is stil mounted?
Regards,
Pramod.
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тАО09-10-2009 09:12 PM
тАО09-10-2009 09:12 PM
Re: Queues hung
Thanks for all your help and time.
Since it was urgent,I did a system reboot.
Even "sh dev" was producing weird result before reboot. So we were not aware of space isuue. I got some old files removed from system disk. que manager start/stop was not working because of lack of space.
Thanks,
Amaresh