T4 product installation problem

[Volker Halle]

Please provide the details of the account(s), under which you've tried the installation and the details of the error messages.

I have installed T4 V4.3 on an OpenVMS Alpha V8.3 last thursday. It worked as expected.

Something is WRONG on your system and if you want further help, you need to provide more details.

Volker.

[P Muralidhar Kini]

Hi Dudharkar,

>> yes] here we forcibly given NO and found that installation completed
As the "SYSTEM-F-NOSUCHID" problem has already occurred, installation may
not complete successfully even if you force it to continue.

>> As suggested by you we tried adding id but it would not solve.
>> We tried with different accounts.

Can you provide us the output of

$ SET DEF SYS$SYSTEM
$ MC AUTHORIZE SHOW SYSTEM

and also for other accounts from where you have tried to instal.

Unless you provide this, it would be difficult to find out the cause for the problem.

Regards,
Murali

[dudharkar chandra]

Attached uaf> show user output from which tried to install also installation log.

[Volker Halle]

This is the problem:

Username: SYSTEM Owner: SYSTEM MANAGER
Account: SYSTEM UIC: [1,4] ([ADMIN])

Someone destroyed/removed the identifier name for the SYSTEM account and replaced it with ADMIN.

Volker.

[Volker Halle]

To correct this problem, you would need to remove the identifier name ADMIN (UAF> REMOVE/ID ADMIN) and re-add the correct identifier name for the SYSTEM account using the command provided earlier.

You might need to first research any references to this incorrect identifier name ADMIN and question the OpenVMS competence of who-ever had made this change.

Volker.

[Shriniketan Bhagwat]

Hi,

Product installation uses /OWNER_UIC=SYSTEM qualifier. In your machine user identifier has been modified from SYSTEM to ADMIN, hence installation was failing with

%PCSI-E-ERROWNER, error in owner specification 'system'
-SYSTEM-F-NOSUCHID, unknown rights identifier

As Volker said, please check for any specific requirement for changing it to ADMIN?

Regards,
Ketan

[P Muralidhar Kini]

Hi Dudharkar,

>> Account: SYSTEM UIC: [1,4] ([ADMIN])
There you go. Our guess was right, the problem is with the identifier associated
with the SYSTEM account. Looks like a wrong identifier ADMIN has got
associated with the SYSTEM account.

what you need to do now is to
- Remove the ID ADMIN from the SYSTEM account
UAF>REMOVE/ID ADMIN
- Add the ID again for the SYSTEM
UAF>ADD/ID/USER=SYSTEM

Do these changes and let us know if the problem is solved.

Regards,
Murali

[Hoff]

It would seem easier to rename the identifier.

UAF> rename/ident admin system
%UAF-I-RDBMDFYMSG, identifier ADMIN modified
UAF>

This RENAME then followed by careful consideration around the removal of system privileges from the users that were involved with modifying the SYSTEM username, SYSTEM context, and related accouterments.

But that's just me.

[dudharkar chandra]

All...Thanks for solution.

I have tried to NO option to continue installation. It has completed with message,

The following product has been installed:
HP VMS T4 V4.3 Layered Product
%PCSIUI-I-COMPWERR, operation completed after explicit continuation from errors

We can use the product.

[Shriniketan Bhagwat]

Hi,

Did you answer "No" to the "Do you want to terminate?"

>>We can use the product.

In my view its a unsuccessful installation. Better if you correct the problem and retry the installation.

Regards,
Ketan