Tools to help pull data, address issues, resolve issues etc..

[Victor Mendham]

Here r some tools which might help you, create a dr doc buy installing and running the tools, reports can be generated with a complete list of licenses, autogen setting, etc.. Makes it a little easier then having to do this stuff manually.

System monitoring & errlog decoding/analysis tools:
1. WEBES (WEBased Enterprise Services) V4.3-2 (supported on V7.2-2 & higher)
- contains SEA (System Event Analyzer) & CCAT (Computer Crash Analysis Tool). This tool is used monitor, analyze & decode system error log
entries on ES,DS, & GS series Alphaservers. To review info and download go to...

http://h18000.www1.hp.com/support/svctools/webes/index.html

2. DECevent V3.4
-used to decode & monitor errors on older VAX & Alpha servers.
Still an excellent tool for decoding disk and tape errors for all Alphaservers, but cannot decode cpu/memory errors on ES, DS, or GS
Alphaservers. To review info and download go to...
http://h18000.www1.hp.com/support/svctools/decevent/index.html

Proactive system checking tools:
1. RCM (Revision & Configuration Management)
-When installed will provide hp & the customer detailed information about the system's hardware and software configuration. To review and download go to...

http://www.support.compaq.com/svctools/rcm/

2. SHC (System HealthCheck) Silver support delivers 1 SHC per year free of charge.
-it provides an overall check of security, configuration & performance.
To review and download go to...

http://www.support.compaq.com/svctools/shc/

Secure Transport Tool
ISEE (Instant Support Enterprise Edition) Replaces the DSNlink transport.
-provides a secure transport from your site to hp (via an internet connection) for WEBES to automatically log a reactive call when a
hardware problem is detected. See attached white paper (PDF file) on ISEE security. (Note: Released this month for OpenVMS as a replacement for DSNlink which is being retired in June 2004) To review and download go to...

http://www.hp.com/hps/hardware/hw_features.html

[Mobeen_1]

Victor,
Thanks a lot for making efforts to provide all the usefull links.

regards
Mobeen

[Victor Mendham]

Actually, I made an oops, this was in reply to the posting :

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=590997

Mouse must have moved from reply to post new message. Dhuh....

[Ian Miller.]

note that a service obligation of some sort is required i.e service contract or warrenty for the system on which you run these tools.

[Martin P.J. Zinser]

Hi,

actually I think the only one of these tools you do >>not<< need a service contract for is
DECevent. And if you do run 7.3-2 and above
anal/error/elv can be used to analyze the error file again locally withour further tools (Hurray!)


Greetings, Martin

[Rocky_8]

Hi,

I am wondering :
HP wants the engineers installing EVA's for HP in the ABSP programme to start installing WEBES etc.
In the past HP installed ISEE etc after i had finfished the installation.
I am wondering if need both WEBES and ISEE ? or does WEBES have some way of going out with the events it has collected ?

thanks,

Rocky

[Martin P.J. Zinser]

Hi Rocky,

this does not match what we were told recently in by hp. As far as I understood them ISEE is the "going forward" product.

Greetings, Martin

[Ian Miller.]

ISEE is the transport used by WEBES to contact hp so both are needed on newer alphaservers.

[Rocky_8]

Hi,

This seems to go for the enterprise wide protfolio (including storage) then, as this is my focus.
Nevertheless, thanks a lot. for clearing that up Ian and everybody else.

rgds,

Rocky

[Victor Mendham]

Decevent will require a service contract of sorts unless you get a permanent license. Our support contract allows us to renew the license each year we have silver support.

ISEE is a replacement for DNS Link ( Call Home ). There are 2 kinds, standard ( need fw access ) and Advanced , which allows for porxy server config.

Regards/Vic...