VMS83I_ACRTL-V0500 patch error: %PCSI-E-PARUDF

[Kevin Hardy]

Hello,

I tried to install the VMS83I_ACRTL-V0500 patch on an Integrity box (rx2620) yesterday and came up with the following error:

The following product will be installed to destination:
HP I64VMS VMS83I_ACRTL V5.0 DISK$I64SYS:[VMS$COMMON.]

%PCSI-E-PARUDF, file [SYSLIB]DECC$SHR.EXE was not previously installed or is present but out of scope; imglib module update skipped
Terminating is strongly recommended. Do you want to terminate? [YES]

Portion done: 0%
%PCSI-E-S_OPCAN, operation cancelled by request

Recovery pass starting ...

Recovery pass concluded

%PCSI-E-S_OPFAIL, operation failed
%PCSIUI-E-ABORT, operation terminated due to an unrecoverable error condition


I'm not sure why it failed as we do have a DECC$SHR.EXE updated to the previous V4.0 patch:

$ dir sys$library:DECC$SHR.EXE /date/own/prot

Directory SYS$COMMON:[SYSLIB]

DECC$SHR.EXE;1 28-NOV-2007 15:29:08.76 [SYSTEM] (RWED,RWED,RE,RE)

$ product show history vms83i_acrtl
------------------------------------ ----------- ----------- --- -----------
PRODUCT KIT TYPE OPERATION VAL DATE
------------------------------------ ----------- ----------- --- -----------
HP I64VMS VMS83I_ACRTL V4.0 Patch Install Val 14-FEB-2008
HP I64VMS VMS83I_ACRTL V3.0 Patch Install Val 24-JUL-2007
------------------------------------ ----------- ----------- --- -----------
2 items found


Has anyone else had a problem installing this patch?

[Gregg Parmentier]

Do you have VMS831_UPDATE-V0600 installed? Perhaps the problem is with a part of that upgrade other than ACTRL-V0400.

[Kevin Hardy]

I have installed the latest update (V6.0):

$ product show history /since=01-apr-2008
------------------------------------ ----------- ----------- --- -----------
PRODUCT KIT TYPE OPERATION VAL DATE
------------------------------------ ----------- ----------- --- -----------
HP I64VMS VMS83I_CLIUTL V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_SYS V6.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_ICXXL V4.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_LOGIN V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_DCL V3.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_AMACRO2K V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_MAILSHR V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_EFI V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_ACC V1.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_RMS V8.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_UPDATE V6.0 Patch Install Val 28-APR-2008
HP I64VMS VMS83I_PCSI V2.0 Patch Install Val 28-APR-2008
------------------------------------ ----------- ----------- --- -----------
12 items found


The last thing I've tried to install was the ACRTL patch and that occurred after all of the other installations and a reboot.

Thanks,
-Kevin

[George_145]

Kevin,

Can you do a PROD SHO OBJ/FULL
[SYSLIB]DECC$SHR.EXE and post the results?

George Pagliarulo
ECO Release Process
OpenVMS Sustaining Engineering
Hewlett-Packard Company

[Kevin Hardy]

Hi George,

Here's the output you requested:

SYSTEM DEV02 -> PROD SHO OBJ/FULL [SYSLIB]DECC$SHR.EXE
----------------------------------------------- ----------------- -------- -------------------------------- ------------------------
OBJECT NAME OBJECT TYPE (GEN) STATUS DESTINATION ROOT DIRECTORY PROVIDED BY
----------------------------------------------- ----------------- -------- -------------------------------- ------------------------
[SYSLIB]DECC$SHR.EXE file (80070021) OK DISK$I64SYS:[VMS$COMMON.] VMS83I_UPDATE V6.0
[SYSLIB]DECC$SHR.EXE file (80070021) Conflict DISK$I64SYS:[VMS$COMMON.] VMS83I_ACRTL V4.0
[SYSLIB]DECC$SHR.EXE file (80070011) Conflict DISK$I64SYS:[VMS$COMMON.] VMS83I_UPDATE V5.0
[SYSLIB]DECC$SHR.EXE file (80070011) Conflict DISK$I64SYS:[VMS$COMMON.] VMS83I_UPDATE V4.0
[SYSLIB]DECC$SHR.EXE file (80070011) Conflict DISK$I64SYS:[VMS$COMMON.] VMS83I_ACRTL V3.0
[SYSLIB]DECC$SHR.EXE file (80070002) Conflict DISK$I64SYS:[VMS$COMMON.] VMS83I_UPDATE V3.0
----------------------------------------------- ----------------- -------- -------------------------------- ------------------------
6 items found

Let me know if there's any other information that would be useful.

Thanks,
-Kevin

[George_145 · Accepted solution]

Nevermind. I just found the problem. The ACRTL kit ships DECC$SHR.EXE and DECC$SHRP.EXE. The former gets put in IMAGELIB and the latter does not. The problem is that the installation file lists DECC$SHR twice and does not list DECC$SHRP. So, PCSI installs DECC$SHR.EXE and places it in IMAGELIB, then installs DECC$SHR.EXE again but doesn't put it in IMAGELIB. However, the PCSI database knows that the image being replaced was in IMAGELIB, sees the discrepancy, and gives the error. The other effect is that DECC$SSHRP.EXE never gets replaced.

This is being corrected now and a new VMS83I_ACRTL-V0600 kit will be available later tonight. I am also looking at how this got past our testing.

George Pagliarulo
ECO Release Process
OpenVMS Sustaining Engineering
Hewlett-Packard Company

[Kevin Hardy]

Thanks, George! I really appreciate the help.

-Kevin

[Kevin Hardy]

THREAD CLOSED BY AUTHOR.

[Ian Miller.]

The VMS83I_ACRTL-V0600 has been announced.