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03-23-2015 04:11 AM
03-23-2015 04:11 AM
help desk program
Can anyone recommend a program (which will run under openvms 8.4) to let our support personnel help remote vms users?
Thanks
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03-24-2015 02:55 AM
03-24-2015 02:55 AM
Re: help desk program
I have to say, this is a pretty vague question.
What do you hope to achieve? Help remote VMS users, how? By connecting to their terminal? Their computer?
I could keep guessing.
There are various tools on the freeware cds, have you checked there? (Thinking along the lines of hglogin etc)
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03-24-2015 12:48 PM
03-24-2015 12:48 PM
Re: help desk program
OpenVMS has no provisions for RDP/VNC/ARD server support in the default installation (and no such servers are even available AFAIK), and no integrated "connect to the help desk" mechanism, which means remote access is usually via VPN or ssh access or some other site-specific pathway, or sometimes access via remote X, though that doesn't provide screen sharing. Screen sharing into an intermediate system is sometimes used, but that tends to be clunky and slow. Screen captures and email are also sometimes used. Maybe an outboard video link and a voice line — Facetime or otherwise — if the camera resolution is high enough.
TL;DR: It's rare to be doing screen sharing with OpenVMS.
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03-24-2015 01:43 PM - edited 03-24-2015 01:44 PM
03-24-2015 01:43 PM - edited 03-24-2015 01:44 PM
Re: help desk program
If this is really about remote desktop help, then surely using Remote Desktop Connection for MS Windows or VNC for Linux/Unix/OSX is the answer.
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03-26-2015 06:29 AM
03-26-2015 06:29 AM
Re: help desk program
You may wish to consider:
Advanced Systems Concepts - Watch
Networking Dynamics -Peek & Spy
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04-01-2015 12:58 PM
04-01-2015 12:58 PM
Re: help desk program
We have used Peek & Spy from Networking Dynamics for this functionality for years. Works great.
Shael
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11-04-2015 10:55 AM
11-04-2015 10:55 AM
Re: help desk program
If your end users are coming in through a Windows app such as, say, Reflection, you might be able to use NETMEETING for this. You would have to have your Help person look at what the terminal sees, not what the O/S sees, but one could argue that such a viewpoint is probably better oriented towards understanding the customer's problem anyway.