how to get a patch having the ReleaseNotes (ALP_DFGE01027)

[mario brignole]

someone knows where i can find the DFGE01027 kit (Disk File Optimizer V2.7 ECO1 for OpenVMS ALPHA)which should have been released last 04/11/03, but for which i found only its Cover Letter ?
i think it could be a general problem for all these kind of non specific o.s. version product.
thanks
Mario Brignole

[labadie_1]

I have seen the releases notes on the australian site (not seen as an archive) at

http://ftp.support.compaq.com.au/pub/ecoinfo/ecoinfo/974.htm

I have not found it at ftp.itrc.hp.com

You should log a call to your support center, and you will get it.

regards

Gerard

[John Gillings · Accepted solution]

Mario,

DFGE01027 is an "entitled" ECO. That means it can only be made available to a customer with a valid service contract for the product.

Layered product ECOs sometimes fall into this category. Please log a case with your local Customer Support Centre to obtain a copy.

[Martin P.J. Zinser]

Generally you would find such a patch in

ftp://ftp.itrc.hp.com/openvms_patches/layered_products/alpha/

(or VAX if you run there).

As John pointed out, this is not the case for this particular patch.

[Karl Rohwedder]

The kit is e.g. on the december edition of the CDROM LP distribution (VAX or Alpha), the kit installs on both platforms.