printer problems PSM-E-WRITEERR

[Klaes-Göran Carlsson]

It didn't helped to adjust pql_mfillm from 100 to 1000, does any of you have any more suggestions?


SYSGEN> USE ACTIVE
SYSGEN> SET PQL_MFILLM 1000
SYSGEN> WRITE ACTIVE
SYSGEN> EXIT

I have got 3 more printjobs with errors as below. I have downloaded and made some tests with PQUOTA, but since I'm a novice it doesn't tells me anything. Have run it on all 5 TCPIP$TNSn processes. The FILCNT is max used 17%, all other 0.


Printer queue OBSPRINT290, idle, on BTRACK::"psbs36.bs.sw.ericsson.se:3001",
mounted form DEFAULT
/BASE_PRIORITY=4 /DEFAULT=(FEED,FORM=DEFAULT) Lowercase /OWNER=[SYSTEM]
/PROCESSOR=UCX$TELNETSYM /PROTECTION=(S:M,O:D,G:R,W:S) /RETAIN=ERROR

1838 104_19002-4_SVV10799A23004J6ET
BAR_SFT 3 Retained on error
%PSM-E-WRITEERR, error writing !AS
-SYSTEM-F-LINKDISCON, network partner disconnected logical link
Submitted 30-NOV-2005 11:41:14.57 /FORM=DEFAULT /PRIORITY=100
File: _BTRACK$DRA1:[BARTRACK.062.TMP.LABEL]104_19002-4_SVV10799A23004J6
/DELETE
Completed 30-NOV-2005 11:41:14.72 on queue OBSPRINT290

1953 104_19002-4_SVV10799A23004J6H5
BAR_SFT 3 Retained on error
%PSM-E-WRITEERR, error writing !AS
-SYSTEM-F-NOIOCHAN, no I/O channel available
Submitted 30-NOV-2005 12:23:21.63 /FORM=DEFAULT /PRIORITY=100
File: _BTRACK$DRA1:[BARTRACK.062.TMP.LABEL]104_19002-4_SVV10799A23004J6
/DELETE
Completed 30-NOV-2005 12:23:21.85 on queue OBSPRINT290

2117 104_19002-4_SVV10799A23004J6TQ
BAR_SFT 3 Retained on error
%PSM-E-WRITEERR, error writing !AS
-SYSTEM-F-LINKDISCON, network partner disconnected logical link
Submitted 30-NOV-2005 13:16:43.76 /FORM=DEFAULT /PRIORITY=100
File: _BTRACK$DRA1:[BARTRACK.062.TMP.LABEL]104_19002-4_SVV10799A23004J6






EINKGCA_BTRACK> sh sys/proc=*tns*
OpenVMS V7.3-2 on node BTRACK 30-NOV-2005 15:25:47.96 Uptime 12 23:22:56
Pid Process Name State Pri I/O CPU Page flts Pages
00000422 TCPIP$TNS2 HIB 5 765514 0 00:04:34.27 493 410
00000423 TCPIP$TNS1 HIB 5 515322 0 00:02:53.93 466 384
000004C4 TCPIP$TNS3 HIB 5 1801884 0 00:10:47.49 378 295
000004C8 TCPIP$TNS4 HIB 5 694999 0 00:04:10.37 47529 248
000004CA TCPIP$TNS5 HIB 5 100546 0 00:00:30.05 115188 36

[Jan van den Ende]

Klaes-Göran,

Ian mentioned CHANNELCNT in passing, but HAVE you already raised it?

What is the current value?

Are you running any databases?

Proost.

Have one on me.

jpe

[Uwe Zessin]

Isn't CHANNELCNT per individual process?

[Jan van den Ende]

Uwe,

CHANNELCNT is a SYSGEN parameter (and regrettably, NOT dynamic)

Proost.

Have one on me.

jpe

[Uwe Zessin]

Sigh, of course that is a system parameter!

My point was that it affects the size of the channel control blocks array _for each process_. It is not a system-wide limit.

[Klaes-Göran Carlsson]

Hi

Yes, I have changed the channelcnt:
Parameter Name Current Default Min. Max. Unit Dynamic
-------------- ------- ------- ------- ------- ---- -------
CHANNELCNT 2400 256 31 65535 Channels

And also rebooted (one week ago), no change.

Jan: Yes, I have
RDB 7.1-04 database. (Not any ODBC, no sqlserver)
Bea Message Queue (DMQ) with some 100 clients connected using CLS... also with some problems...network???
Some JRE/RMI clients
and 2-3 other vms-nodes running without problem

Today I got inabout 50 new printjobs with errors like:
%PSM-E-WRITEERR followed by

-SYSTEM-F-LINKDISCON
-SYSTEM-F-NOIOCHAN
-SYSTEM-F-CONNECFAIL

most of them like this one:
BAR_SFT 3 Retained on error
%PSM-E-WRITEERR, error writing !AS
-SYSTEM-F-NOIOCHAN, no I/O channel available


Also, HP people are installing new printers. Changing from Intermec to Zebra printers, i.e from LAT to TCPIP
They have created 72 new queues for these new tcp printers.

There have been some "old vms-guys" looking into the problem, but... they arn't old enought:) (And I have only spent 10 years with vms commands like copy and delete, never been close to stuff like sysgen and autogen)

Thanks a lot for all your help!

/Klaes-Goran

[Klaes-Göran Carlsson]

Found below in result from autogen. Will it help to raise lockidtbl from 6000 to 50000? What a huge difference, why? Is a value = 50000 "normal" for lockidtbl?
Yes, I'm going to change it and reboot since its not dynamic.

LOCKIDTBL parameter information:
Feedback information.
Old value was 6000, New value is 46960
Current number of locks: 67898
Peak number of locks: 89088

RESHASHTBL parameter information:
Feedback information.
Old value was 4096, New value is 131072
Current number of resources: 47279


/Klaes-Goran

[Volker Halle]

Klas-Göran,

you first need to troubleshoot your printing problem based on the print-symbiont, which is controlling the print-queue, on which the error is happening (LATSYM or UCX$TELNETSYM).

TELNET print symbiont processes are called TCPIP$TNSx in recent versions of TCPIP. They should have a logfile in SYS$SPECIFIC:[SYSEXE]TCPIP$TELNETSYM_.LOG.

Once you find such a print-symbiont process in your system, issue a SDA> SHOW PROC/CHAN/ID= to find out how many channels it has. If the ni. of channels is near CHANNELCNT, this would explain the NOIOCHAN error.

See http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=941760 for a procedure to report the Symbiont PIDs for all the device queues...

Volker.

[Klaes-Göran Carlsson]

Hi All

It is network related! Suddenly some printer didn't reply on tcptraceroute. HP-guys will take care of it, not my problem any more.

I have learned a lot these days, thanks a lot!

/Klaes-Göran

[Klaes-Göran Carlsson]

closing