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unable to uninstall software using PRODUCT REMOVE

 
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TMcB
Super Advisor

unable to uninstall software using PRODUCT REMOVE

Hi All

I'm trying to install new version of CSWS but am unable to do so.
It was once installed on a disk d$160. This disk has been gone for many years.
I cant install it as first it tries to remove the old version which no longer exist :

The following products will be removed from destinations:
CPQ AXPVMS CSWS V1.3-1 D$160:[000000.]

PCSI-E-DSTDEVERR, destination device error
-PCSI-E-ACCDEVICE, error accessing device D$160
-SYSTEM-F-IVDEVNAM, invalid device name

Is there a way round this?

Thanks so much
5 REPLIES
abrsvc
Respected Contributor
Solution

Re: unable to uninstall software using PRODUCT REMOVE

I am not familiar with the particulars of the installation/removal process, but I would try assigning the name D$160 to a valid device. It is possible that the procedure can not handle the device error but CAN handle the absence of the actual application files. Redirect d$160 to a valid scratch disk and try again. Post the results.

Dan
The Brit
Honored Contributor

Re: unable to uninstall software using PRODUCT REMOVE

Did you try just doing a

$ Product Install /Dest=device-name:[directory-name]

option 2 (maybe)

try to trick it. Define a logical "d$160" and point if to an empty directory.

who knows??

Dave
labadie_1
Honored Contributor

Re: unable to uninstall software using PRODUCT REMOVE

TMcB
Super Advisor

Re: unable to uninstall software using PRODUCT REMOVE

thanks everyone - defining the logical to another dir done the trick
Hoff
Honored Contributor

Re: unable to uninstall software using PRODUCT REMOVE

PRODUCT REGISTER VOLUME is the usual PCSI command used when disk volumes are moved around.