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Re: ES40 alpha server SRM V6.4-17

 
Problem
Advisor

ES40 alpha server SRM V6.4-17

Hi,

We are having ES40 alpha server. Due to some reason we have shut down the server but after powering on it gives TIG error on small display screen as we checked with HP support we resolved TIG error by changing jumper settings (The solution is change the Jumper J21, change the pins 1-2 to 2-3) we completed and now no TIG error appears but new error is appearing on display screen as SRM V6.4-17.
Any solution for this.

Thanks in advance
Chandra
13 REPLIES 13
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

"SRM V6.4-17" sounds to me like the SRM
console firmware version. I would call this
an informational message, not an error
message. Is that your only complaint, or is
there some actual problem which you are
trying to solve?

Note that the current firmware (V7.3-1) for
this system sounds much newer than yours.

http://h18002.www1.hp.com/alphaserver/
http://h18002.www1.hp.com/alphaserver/firmware/index.html
http://h18002.www1.hp.com/alphaserver/firmware/readmes/es40.html
ftp://ftp.hp.com/pub/alphaserver/firmware/current_platforms/v7.3_release/DOC/es40_v73_fw_relnote.pdf
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

Thanks for the reply. actual we are getting this error on small display screen and on monitor display we appear a blue screen blinking a cursor at the top left corner. we tried to interrupt boot by press space bar, escape , tab key on keyboard but noting happens. our server doesn't get boot.

Thanks
Chandra
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi Steven,

can you help me how to interrupt boot by using keyboard.

chandra
John Manger
Valued Contributor

Re: ES40 alpha server SRM V6.4-17

Time to call in the Hardware Engineer ?
Nobody can serve both God and Money
Problem
Advisor

Re: ES40 alpha server SRM V6.4-17

Hi John,

Thanks for the reply. but if we upgrade the firmware will it work or any major hardware issue.

thanks
chandra
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> [...] will it work [...]

Did this system work before? Is this a new
problem or an old problem? Tell me a story.

> [...] on monitor display [...]

With my weak psychic powers, I know nothing
about your hardware. Do you have a graphics
card in this system? A workstation keyboard
and mouse connected? (How?)

> [...] we tried to interrupt boot by [...]

Did you download and/or read any
documentation for this system?

http://h18002.www1.hp.com/alphaserver/
http://h18002.www1.hp.com/alphaserver/archive/
http://h18002.www1.hp.com/alphaserver/archive/es40/index.html
http://h18002.www1.hp.com/alphaserver/archive/es40/es40_tech.html

This is a Tru64 forum. Are you running (or
planning to run) Tru64 on this system?
Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

1. Don't start a new thread to respond to an
existing thread.

2. Answer _all_ the questions.

> [...] but bcoz [because?] of system hanging
> we do this [...]

What is "this"? What did you do?

3. What's a "dbt"? Debit? Goofy
abbreviations may be fun, but they do not
actually save time, or promote good
communication, especially when English is a
second language.

> [...] we got standby server also [...]

How about some basic information? How many
computers are involved here? Are they in a
cluster? Are you looking at the system
console terminals (whatever they might be)?

Problem
Advisor

Re: ES40 alpha server SRM V6.4-17


Did this system work before? Is this a new
problem or an old problem? Tell me a story.

-- This server was working properly since minimum last 12 years in between these years we have restarted and shutdown this server many times .But due to some downtime last week we had to shut down the server. But after powering on it started giving TIG error. This is the new problem for this server.

With my weak psychic powers, I know nothing
about your hardware. Do you have a graphics
card in this system? A workstation keyboard
and mouse connected? (How?)

-- This is ES40 alpha server. Yes we have graphics card on this server keyboard and mouse are also connected to this server. PS2 keyboard and mouse.

Did you download and/or read any
documentation for this system?

-- We have downloaded PDF of ES40 server. and have taken help from Google search also.

This is a Tru64 forum. Are you running (or
planning to run) Tru64 on this system?

-- yes we have true64 os installed on this server which was installed 12 years before.


Thanks
Chandra

Steven Schweda
Honored Contributor

Re: ES40 alpha server SRM V6.4-17

> [...] Yes we have graphics card on this
> server keyboard and mouse are also
> connected to this server. PS2 keyboard and
> mouse.

Ok. And you get only a blue screen with a
cursor there?

> [...] installed 12 years before.

I'm not an ES40 expert, but if it has a
lithium cell for its NVRAM, and that's now
dead, then the system may have forgotten
which console to use. If it's talking to a
serial port instead of to the graphics card,
then it might be trying to tell you
something, but you're looking at the wrong
place. If the keyboard is bad (or
disconnected), then the system might
automatically switch back to a serial
console, too.

I'd think about looking for and (if found)
replacing the power cell. After twelve
years, it's time. The manuals may say
something useful about this.

You might also try connecting a terminal (or
emulator) to the appropriate serial port.
The system should be talking to something
(other than its LCD) when you power it on.
(Popular settings: 9600b/s, 8 bits, 1 stop
bit, no parity.)

Again, I know little about an ES40, but on
some systems, Ctrl/X might get its attention,
even at the wrong console.