account manager application

[Angelo D'Ambrosio]

Folks,
We have a Compaq Aplha DS20e server running TRu64. for a week I have been unable to access the account manager application in System admin. I get the run as root / cancel box as normal, but once i click on run as root the box disappears and nothing happens.
Any help would be appreciated.
Thanks
Angelo

[Venkatesh BL]

What is the OS and patch version of the system? Can you give the actual command that you type on the prompt?

[Angelo D'Ambrosio]

Thanks for reply. No command line prompt, it's accessed through the icon in the GUI. Not sure of exact OS and patch info, how would I obtain it (sorry, i'm no unix expert)

[Angelo D'Ambrosio]

OSF1 airsys V4.0 1229 alpha

Ok, so I used the uname command and got the above. Is this what you were asking?

Thanks
Angelo

[Victor Semaska_3 · Accepted solution]

Angelo,

Sounds like the account manager was terminated abnormally. Look in root for a file like '/.AM_is_running'. If you find it delete it and try again.

Vic

[Victor Semaska_3]

Angelo,

Actually it might be in /etc/.AM_is_running

Vic

[Angelo D'Ambrosio]

Vic,
Many thanks, it was in /etc/ and after removal the account manager is opening fine.

Thanks again for you help,

Angelo