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Operating System - Tru64 Unix
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es40 server hangs at ata0: acer m....

sameerK
Frequent Advisor

es40 server hangs at ata0: acer m....

hello there
I have an ES40 server... initially at p00>> promt its was not showing the 3 hdds ( hotplugg UW scsi). In the process to get these devices recognized we tried to connect them to other SCSI controller in the same server, etc.. but it failed to detect. Then we changed the SCSI cable. Now we can see these disks.But when we try to boot from the original boot disk the server seems to hang after
ata0: acer M....
we tried booting in single user mode using osflags etc.. but its tha same thing again. ( note.. w have connected the hdds to its original scsi controller.
I donot want to reinstall the operating system as the data is very critical.Ne help pls
18 REPLIES
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

Sameer,

Can you post the disk details output. Also which TRU64 version you are using and make sure that you have not changed any of the OS disks.

Have yu tried booting with genvmunix.

Br
Manish
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

version is tru64 5.1b
dkd0.0.0.3.0 (146 GB)
dkd100.1.0.3.0(9Gb)
dkd200.2.0.3.0(146GB)
Pls not we have 2 more scsi cards. whenever we remove them or add them the device name changes..like dkd0 will become dkb0

there are 3 disks 146GB,9Gb & 146GB.

We did not change the position of the disks.that means the boot disk is still in the same slot where it was earlier. It is not in any RAID and the different disks have different file systems.
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

can you try boting with dkd100....i think that is the OS disk..
i think two 146 GB you have added later...

so the boot device will be dkd100 and boot with genvmunix, if error exist please post the
booting log/traces/messages.

Br
Manish
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

Hi
No actually 146GB is the boot disk.I am sure of that.I donno does it have something to do with display mode ? cos we once tried booting in single user mode & it did boot.But after shutting down again it is now even refusing to boot in single user mode.But when it booted once we noticed that the display changes after ata0:acer..

Re: es40 server hangs at ata0: acer m....

Hi Sameer

It seems the two added disks (148GB) take over some ID's. So remove them and look what kind of ID of the 9GB disk left.
If the 9GB is still left on slot 0 it must be left ID 0 for booting.
Even if you add new drive, your boot disk has to keep the same ID.

rgds,

Anthon
Anthon
Girdharilal
Advisor

Re: es40 server hangs at ata0: acer m....

hello anton
I donot see the hdd id problem for the reason.. that even when we boot thru cdrom drive it come and halts at the same place ie ata0:acer m1543c.
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

ok can you try booting with the same disk by specifying the boot flags for disk and use the genvmunix for booting.

i think if the os or disk is not corrupted it should work.

Br
Manish
Girdharilal
Advisor

Re: es40 server hangs at ata0: acer m....

hello manish. At first I am using my friends id (girdharilal) as i am on site & forgot my id ( sameer). coming back to the problem..
To inform you further we tried even just keeping cd rom drive connected and reoved all scsi cards just to see if it comes at hangs at same place.. and it does. do you think there could be something wrong with system board? ne idea what is the server suppose to do after this ata0:acer... stage ? I saw some events on internet which shows messages related to scsi...
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

i suspect the problem is with the board or with the slots can you please remove the newly added disks and then boot the server if it also not working then please let me know, it will be interesting to diagnose this problem.

Br
Manish
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

hi manish
I removed all the drives and tried booting thru cdrom drive...still the same it hangs at the same place..i even wonder what hardware problem,if any it should be ? cos at p00>> prompt all the tests are ok.when disks are connected I see the disks in show device, when I boot from the disk it starts executing from the disk but halts at that place.so scsi controller,hdd seems to be ok, that means the slot is also ok and should be system board.
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

yesterday i was comparing the boot process with another working es40 server.My observation is that after ata0:Acer m1543c the display resolution changes..then goes further with scsi....My guess is the problem could be that this switching of the display mode is not happening and hence the server seems have hanged at that place.. any idea? is my guess correct?
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

probably right....but i am not fully convinced with this...to clear this doubt you can boot server in single user mode if that is the problem it should work.

can you post the booting log or the messages it will be of great help.

Br
Manish
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

hi manish, from where will i get this booting log?
Manish PATHAK_2
Regular Advisor

Re: es40 server hangs at ata0: acer m....

when you boot the server using console just copy and send the boot messages.

Br
Manish
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

Hello Manish

Pls see the below logs:

when console set to graphics:
CONSOLE (GRAPHICS) BOOT LOGS:( This is on server)

P00>>>boot dkc0.0.0.2.0
starting console on CPU 0
initialized idle PCB
initializing semaphores
initializing heap
initial heap 240c0
memory low limit = 1b0000 heap = 240c0, 17fc0
initializing driver structures
initializing idle process PID
initializing file system
initializing hardware
initializing timer data structures
*** Time Of Year Battery is depleted ***
*** Time Of Year Battery is depleted ***
lowering IPL
CPU 0 speed is 357 MHz
create dead_eater
create poll
create timer
create powerup
access NVRAM
........

..
..
.....
pci3 ( Primary bus:1 subordinate bus:2) at pci1 slot 1
pci0 ( [primary bus:0 ) at nexus
comet0: Card type "Elsa Gloria" with 8MB framebuffer memory
comet0 at pci0 slot 1
isp2 at pci0 slot 2
isp2: QLOGIC ISP1040B/V2
isp2: Firmware revision 5.57 ( loaded by console)
isp2: Fast RAM timing enabled
scsi4 at isp2 slot 0 rad 0
isp3 at pci slot 4
isp3: QLOGIC ISP1040/V2 - Differential Mode
isp3: Firmware revision 5.57 (loaded by console)
isp3: Fast RAM timing enabled
scsi5 at isp3 slot 0 rad 0
isa0 at pci0
gpc0 at isa0
gpc1 not probed
ace0 at isa0
ace1 at isa0
lp0 at isa0
fdi0 at isa0
fd0 at fdi0 unit 0
ata0 at pci0 unit 0
ata0: ACER M1543C

It hangs after above message.

Even though, when we try to boot from Tru64 V5.1B CD from CDROM, it hangs after ata0: ACER M1543C .


Below are console messages when using serial connection ( COM Port)
P00>>>

BOOT PROCESS TILL CONSOLE------

P00>>>more el
starting console on CPU 0
initialized idle PCB
initializing semaphores
initializing heap
initial heap 240c0
memory low limit = 1b0000 heap = 240c0, 17fc0
initializing driver structures
initializing idle process PID
initializing file system
initializing hardware
initializing timer data structures
*** Time Of Year Battery is depleted ***
*** Time Of Year Battery is depleted ***
lowering IPL
CPU 0 speed is 357 MHz
create dead_eater
create poll
create timer
create powerup
access NVRAM
testing memory
...
probe I/O subsystem
probing hose 1, PCI
probing PCI-to-PCI bridge, hose 1 bus 2
bus 2, slot 0 -- pka -- NCR 53C875
bus 2, slot 1 -- pkb -- NCR 53C875
bus 2, slot 2 -- ewa -- DE500-AA Network Controller
probing hose 0, PCI
probing PCI-to-ISA bridge, bus 1
bus 0, slot 1 -- vga -- ELSA GLoria Synergy
bus 0, slot 2 -- pkc -- QLogic ISP10x0
bus 0, slot 4 -- pkd -- QLogic ISP10x0
bus 0, slot 15 -- dqa -- Acer Labs M1543C IDE
bus 0, slot 15 -- dqb -- Acer Labs M1543C IDE
starting drivers
entering idle loop
initializing keyboard
*** keyboard not plugged in...
*** no timer interrupts on CPU 0 ***
resetting the SCSI bus on pka0.7.0.2000.1
port pka0.7.0.2000.1 initialized, scripts are at 1e0480
resetting the SCSI bus on pkb0.7.0.2001.1
port pkb0.7.0.2001.1 initialized, scripts are at 1e3100
resetting the SCSI bus on pkc0.7.0.2.0
resetting the SCSI bus on pkd0.7.0.4.0
port dqa.0.0.15.0 initialized
port dqb.0.1.15.0 initialized
device dqa0.0.0.15.0 (TSSTcorp CD-ROM TS-H192C) found on dqa0.0.0.15.0
device dkc0.0.0.2.0 (COMPAQ BD1468A4C5) found on pkc0.0.0.2.0
device dkc100.1.0.2.0 (COMPAQ BD1468A4C5) found on pkc0.1.0.2.0
device dkc200.2.0.2.0 (COMPAQ BD00911934) found on pkc0.2.0.2.0
sense key = 'Unit Attention' (29|02) from dkc0.0.0.2.0
ewa0.0.0.2002.1: Change mode to Internal loopback.
ewa0.0.0.2002.1: Change to Normal Operating Mode.
P00>>>


DEVICE :---------

P00>>>sh dev
dkc0.0.0.2.0 DKC0 COMPAQ BD1468A4C5 HPB4
dkc100.1.0.2.0 DKC100 COMPAQ BD1468A4C5 HPB4
dkc200.2.0.2.0 DKC200 COMPAQ BD00911934 3B02
dqa0.0.0.15.0 DQA0 TSSTcorp CD-ROM TS-H192C AB00
dva0.0.0.1000.0 DVA0
ewa0.0.0.2002.1 EWA0 00-06-2B-01-30-A4
pka0.7.0.2000.1 PKA0 SCSI Bus ID 7
pkb0.7.0.2001.1 PKB0 SCSI Bus ID 7
pkc0.7.0.2.0 PKC0 SCSI Bus ID 7 5.57
pkd0.7.0.4.0 PKD0 SCSI Bus ID 7 5.57
P00>>>
P00>>>


SRM SETTING:------

P00>>>sh
auto_action HALT
boot_dev dkc0.0.0.2.0
boot_file
boot_osflags A
boot_reset OFF
bootbios
bootdef_dev dkc0.0.0.2.0
booted_dev
booted_file
booted_osflags
char_set 0
com1_baud 9600
com1_flow SOFTWARE
com1_mode THROUGH
com1_modem OFF
com2_baud 9600
com2_flow SOFTWARE
com2_modem OFF
console serial
console_memory_allocation old
controlp ON
cpu_enabled ffffffffffffffff
d_bell off
d_cleanup on
d_complete off
d_eop off
d_group field
d_harderr halt
d_loghard on
d_logsoft off
d_omit
d_oper on
d_passes 1
d_quick off
d_report full
d_runtime 0
d_softerr halt
d_startup off
d_status off
d_trace off
d_verbose 0
dimm_zmdi 0
dump_dev
enable_audit ON
ewa0_arp_tries 3
ewa0_bootp_file
ewa0_bootp_server
ewa0_bootp_tries 3
ewa0_def_ginetaddr 0.0.0.0
ewa0_def_inetaddr 0.0.0.0
ewa0_def_inetfile
ewa0_def_sinetaddr 0.0.0.0
ewa0_def_subnetmask 0.0.0.0
ewa0_ginetaddr 0.0.0.0
ewa0_inet_init bootp
ewa0_inetaddr 0.0.0.0
ewa0_inetfile
ewa0_loop_count 4
ewa0_loop_inc d0
ewa0_loop_patt ffffffffffffffff
ewa0_loop_size 100
ewa0_lp_msg_node 6
ewa0_mode Twisted-Pair
ewa0_protocols MOP
ewa0_sinetaddr 0.0.0.0
ewa0_tftp_blocksize 1024
ewa0_tftp_tries 3
exdep_data 0
exdep_location 0
exdep_size 0
exdep_space pmem
exdep_type 3
ffauto OFF
ffnext OFF
full_powerup_diags ON
heap_expand NONE
i ewa0.0.0.2002.1
j g
kbd_hardware_type PCXAL
language 36
language_name English (American)
license MU
lp_count 0
lp_cpu_mask0 f
lp_cpu_mask1 f
lp_io_mask0 ff
lp_io_mask1 ff
lp_mem_size0 0
lp_mem_size1 0
lp_shared_mem_size 0
memory_test full
N1
N2
N3
N4
ocp_text
os_type OpenVMS
page_table_levels 3
pal OpenVMS PALcode V1.98-4, Tru64 UNIX PALcode V1.92-5
pci_parity ON
pka0_disconnect 1
pka0_fast 1
pka0_host_id 7
pkb0_disconnect 1
pkb0_fast 1
pkb0_host_id 7
pkc0_host_id 7
pkc0_soft_term on
pkd0_host_id 7
pkd0_soft_term on
prefetch_mode OFF
prompt >>>
reset_boot_arg0 0
reset_boot_arg1
reset_boot_arg2
scsi_poll ON
scsi_reset ON
srm2ctrl
srm2dev
sys_com1_rmc ON
sys_serial_num NI93506446
tt_allow_login 1
tty_dev 0
version V6.8-13 Jul 30 2004 09:16:53
wwid0
wwid1
wwid2
wwid3
P00>>>
P00>>>

BOOT FROM SERIAL:------
Currently I connected to Alpha ES40 Tru64 unix server via serial console.
When i boot the system from my dkc0.0.0.2.0, it is not showing any output after jumping to bootstrap code message but system do some activity on hard disk. Can anybody tell me what could be problem?

P00>>>boot dkc0.0.0.2.0
(boot dkc0.0.0.2.0 -flags A)
block 0 of dkc0.0.0.2.0 is a valid boot block
reading 19 blocks from dkc0.0.0.2.0
bootstrap code read in
base = 200000, image_start = 0, image_bytes = 2600(9728)
initializing HWRPB at 2000
initializing page table at 3ff54000
initializing machine state
setting affinity to the primary CPU
jumping to bootstrap code

hangs afterward
sdurusoju
Occasional Visitor

Re: es40 server hangs at ata0: acer m....

hello Sameeer

We had the same problem faced which is described by you.

Here we are also having a ES-40 server running in Tru64 UNIX. It also stopped booting at
ata0:acer M3154C.

This problem is solved by opening the box did some cleaning work on the borads of ES-40. After the reassembling the server started working.

This problem is due to some loose contact in the borad connections I feel.

sudheer
sameerK
Frequent Advisor

Re: es40 server hangs at ata0: acer m....

Hi Sudheer
Today we did the servicing on the server.We did the cleaning on PCI board and the system board. We service everythin including the processor slots, pci slot & memory slots. However we could not remove the pci board from the box.It is so firmly fixed that we feared plugging it out.But after doing the servicing the problem remains the same.Now I am in a situation to guess if it the PCI board that needs the replacement or system board. Could it be the NVram problem?. I have noticed one more thing.. once i set the console to graphics it remain like that until i remove the power cable, once i remove the power cable & put it back this console setting is vanished & when I see SRM version.. at the LCD screen I have to press enter to get to p00>> prompt
Raymond Yu
Occasional Advisor

Re: es40 server hangs at ata0: acer m....

*** Time Of Year Battery is depleted ***
*** Time Of Year Battery is depleted ***
lowering IPL
CPU 0 speed is 357 MHz


ES40 have no 357Mhz CPU.

I suggest you replaced the baterry on PCI board.It is R2032 3V.