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тАО10-01-2009 12:33 PM
тАО10-01-2009 12:33 PM
Re: Bad hp customer service
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тАО10-04-2009 07:28 AM
тАО10-04-2009 07:28 AM
Re: Bad hp customer service
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тАО10-04-2009 10:16 PM
тАО10-04-2009 10:16 PM
Re: Bad hp customer service
Sorry for the trouble.
Could you provide more information about your issues:
Product number of your unit:
Case number:
Thanks & Regards,
Vajith
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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тАО10-20-2009 09:57 AM
тАО10-20-2009 09:57 AM
Re: Bad hp customer service
I had to called about 10 times (cannot even remember exactly)just to replace a broken AC adaptor. I was so furious by that.
Each time takes me about 45 - 90 minutes, and in most cases I had a really hard communication with the rep.
It is incredibly awful.
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тАО12-04-2009 07:44 AM
тАО12-04-2009 07:44 AM
Re: Bad hp customer service
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тАО01-25-2010 09:09 AM
тАО01-25-2010 09:09 AM
Re: Bad hp customer service
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тАО01-25-2010 07:06 PM
тАО01-25-2010 07:06 PM
Re: Bad hp customer service
I called the HP customer service when I was having a problem with your HP tune-up. I could not understand the technical service rep I was on the phone with. I lost all confidence when I could tell she was reading from a script so I hung up hoping I would get someone better. I ended up getting someone worse. I would suggest trying to get support that speaks a little better English to your already frustrated customers. I just wanted to voice my concerns. The worst customer is the one that walks away and does not say anything at all. I will take my experience with your customer support into consideration when I buy my next computer. Needless to say I will never call you customer support again until you come up with a solution! I talked to the Best Buy salesmen and he said he hears this all the time about HP.
I hope I do not offend anybody by this email. That is not my intent. I have two HP computers and about to buy a third. I have never had a serious problem with either of them. I like your product and would like to stay a customer.
Sincerely Chris.
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тАО01-30-2010 12:16 AM
тАО01-30-2010 12:16 AM
Re: Bad hp customer service
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тАО03-11-2010 08:04 AM
тАО03-11-2010 08:04 AM
Re: Bad hp customer service
HP Ticket # 8036333389
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тАО04-18-2010 05:17 AM
тАО04-18-2010 05:17 AM