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09-25-2018 03:28 AM
09-25-2018 03:28 AM
Laptop Not charging
Frustrated with HP Service and Product: 5020556085 / WO-004823514
I bought HP Notebook - 15g-br003tu in Aug 2018. In a months time the product stopped charging. Tried to contact support team. Following is the frustrating experience that i had to go through:
1. Diagnosis 1 : By taking the product on Remote access:
- The genius service guy after running tests on my laptop , daignosied that the issue is Power socket. So placed the order for the Power socket.
- The service guy came replaced the socket, but the problem still persisted.
2. Diagnosis 2 : By the service guy himself
- Service guy opened the back panel of the laptop. Tried turning ON the laptop by removing the battery.
- Laptop never turned ON . He put the battery back ON and then checked for power at couple places on mother board and found the power was coming to mother board.
- Then he concluded that , mother board was faulty.
- He ordered the mother board and dissapeared and its 3 days now , NO NEWS FROM HIM.
- If i call HP phone support, they are clueless of the status. My laptop is unusable for 3 days now.
Its real sorry state for a brand as reputed as HP.
Its seems HP would soon vanish with such product quality and service teams in place.
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09-25-2018 03:33 AM
09-25-2018 03:33 AM
Re: Laptop Not charging
Hi @manapragadaravi,
You have reached the wrong company for Printers and PC products. You need to register and post in the HP Inc. Support Forum.
Here's the link:
http://h30434.www3.hp.com/
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]