Open case - major support problem

[Nathan Clouse]

I recently had to replace and printer at a client. the printer in question went through the HP support stuff and the technician decided the printer needed to go in for repair. so I sent the printer out for repair. two weeks later we got two brand new printers in its place. We decided to hold onto the second until HP realized it made a mistake. HP contacted us saying they needed one of the two printers back ( the one that was already configured and in production ). According to HP, if we don't send back the printer that doesn't match the S/N on our warranty, our warranty will become void.

What i want is to purchase the second printer that we received on accident. I'm not sure who to call or even where to start. I'm sure if i call sales, they will transfer me to support. when i say i want to buy something, support will send me back to sales, then sales back to support and so on.

[jahli]

What model printer is this? And did HP provide you with a Customer Service Order number for the printer replacement?

[Nathan Clouse]

Yes, i have a CSO number. and the printer is a Laserjet 2015N.

[David Valverde]

Hey Nathan, could you please provide with the CSO Number please.

[Nathan Clouse]

Sure, it is UWZ66801. the extended info can be found here: https://warp1.external.hp.com/CSO_Status/Order_Status.asp?CSONumber=UWZ668&ItemNumber=01&Zipcode=48912&country=US

[David Valverde]

Thanks, I will forward that information to the appropriate peers.