Probook 6465b mouse not detected on boot,

[Derek44]

Hi all,

Please excuse me if I am in the wrong area or ask a dumb question.

I have a Probook which displays the message "mouse not detected" during boot. Win10 boots and a usb mouse works, but the built-in mouse trackpad does not. Device manager reports the trackpad as present and driver and device working. I tried rolling back the driver and reinstall but no success. Seems a common problem with HP laptop but I have been directed to the business forum for a solution.

Thanks for any suggestions you may have?

[Parvez_AL]

Hi,

You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ 

[Derek44]

Thanks for your assistance, I will send to the correct forum