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Probook 6465b mouse not detected on boot,

 
Derek44
Occasional Visitor

Probook 6465b mouse not detected on boot,

Hi all,

Please excuse me if I am in the wrong area or ask a dumb question.

I have a Probook which displays the message "mouse not detected" during boot. Win10 boots and a usb mouse works, but the built-in mouse trackpad does not. Device manager reports the trackpad as present and driver and device working. I tried rolling back the driver and reinstall but no success. Seems a common problem with HP laptop but I have been directed to the business forum for a solution.

Thanks for any suggestions you may have?

2 REPLIES 2
Parvez_AL
Community Manager

Re: Probook 6465b mouse not detected on boot,

Hi,

You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ 


Thanks,
Parvez_AL
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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Derek44
Occasional Visitor

Re: Probook 6465b mouse not detected on boot,

Thanks for your assistance, I will send to the correct forum