Other HPE Product Questions

RELIABILITY

 
Idontbelieveit
New Member

RELIABILITY

HP problem with my printer was "remedied" by unloading software and dowloading new software from HP.

It was then consequently VERY SLOW! Over 1 minute per black and white page. Three calls to different escalation teams resulted in being told...."You need to buy a new printer and we have a discount available today!!!"

Then subsequent escalation - I was told - "its the cable - you need to buy a new power lead from us". (This incuded 1 full day of time plus call out fees for a local technician!!!

I then discover that there is a CLASS ACTION against HP in America linked to unfair practices!!!

Is it me?!!!!

1 REPLY 1
Parvez_AL
Community Manager

Re: RELIABILITY

Hi @Idontbelieveit ,

You have reached the wrong company for HP products. 

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.


Thanks,
Parvez_AL
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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