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12-10-2008 07:54 PM
12-10-2008 07:54 PM
Sent my laptop in for repair last week, still do not have it back 12/5/08
I am not happy, I am supposed to have next business day repair or replacement. But can get through to anyone to fine out what's going on. This is very very exasperating.
It would be really nice if someone got in touch with me via email or phone to let me know what is going on.
Thanks
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12-11-2008 01:33 PM
12-11-2008 01:33 PM
Re: Sent my laptop in for repair last week, still do not have it back 12/5/08
I mean all I want is the computer back or that it be replaced. Thats not to much to ask for. I guess I should contact my lawyer so that we can goto the next step, since we are now at a breach of contract situation.
My it would be so nice if HP actually cared.
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12-11-2008 11:21 PM
12-11-2008 11:21 PM
Re: Sent my laptop in for repair last week, still do not have it back 12/5/08
We understand your concerns. In this context, let us recollect that The HP Forums is a peer-to-peer discussion area, where like-minded professionals gather to exchange knowledge, best practices, and experience. While HP does not guarantee an "HP response" in these forums, HP provides this tool as a means for customers to communicate on a peer-peer basis. Generally, every post is viewed by HP.
However, as you are very valuable customer for HP, we will escalate your issue to the concerned department.
Thanks & Regards,
Vajith
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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12-12-2008 06:45 AM
12-12-2008 06:45 AM
Re: Sent my laptop in for repair last week, still do not have it back 12/5/08
If in fact HP gave a crap they would not hide behind the Global Call Center in INDIA. In fact they would actually communicate with the customer(me) what the holdup was. Instead HP chose to make me wait for 7 days before they shipped the notebook back, which I was under no obligation to wait for. Next day replacement is exactlly that, if you cant fix it in that time frame, you have to replace it. So you can tell me that this forum is for best business practices and this and that, but in fact HP is not following any of it.
As I have stated in my emails to tech support, the delivery shall be refused, on the grounds that you are in breach of the contract as outlined in the warranty. Either send me a replacement computer or we shall have to meet in COURT, since you have breached the warranty I you will loose in small claims court. Consider this my last attempt to get HP to pick up the phone and call me.
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12-15-2008 07:13 AM
12-15-2008 07:13 AM
Re: Sent my laptop in for repair last week, still do not have it back 12/5/08
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