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5412Rzl2 MACSEC Post error with module J9987A

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Vettori
Visitor

5412Rzl2 MACSEC Post error with module J9987A

Hello, we have just installed a new 5412Rzl2 with the following modules :

  MM1   HP J9827A Management Module 5400Rzl2   Confidential Info Erased     Active   YES   1  

  A     HP J9987A 24p 10/100/1000BASE-T v3 ... Confidential Info Erased  Up       YES   3  

  B     HP J9987A 24p 10/100/1000BASE-T v3 ...                     Up       YES   3  

  C     HP J9986A 24p 10/100/1000BASE-T PoE...                   Up       YES   3  

  D     HP J9986A 24p 10/100/1000BASE-T PoE...                   Up       YES   3  

  E     HP J9990A 20p PoE+ / 4p SFP+ v3 zl2...                        Up       YES   3  

  G     HP J9986A 24p 10/100/1000BASE-T PoE...                   Up       YES   3  

 

The problem is that module A and B fail on boot, with 8 flashing orange ports each.  This is the post log:

Timestamp         Test Type  Port   Error Code

 ----------------- ---------- ------ ----------

 11/24/17 14:19:43 MACSEC     9      0x20183801

 11/24/17 14:19:43 MACSEC     10     0x20183801

 11/24/17 14:19:43 MACSEC     11     0x20183001

 11/24/17 14:19:43 MACSEC     12     0x20183801

 11/24/17 14:19:43 MACSEC     13     0x20183801

 11/24/17 14:19:43 MACSEC     14     0x20183801

 11/24/17 14:19:43 MACSEC     15     0x20183801

 11/24/17 14:19:43 MACSEC     16     0x20183801

 

Any hint on what can cause this issue ?

Thank you

 

4 REPLIES
parnassus
Honored Contributor

Re: 5412Rzl2 MACSEC Post error with module J9987A

Silly question: which ArubaOS-Switch operating system software version (KB.xx.xxxx) is your Aruba 5400R zl2 currently running on?

Then...it could be a software bug (or not)...what's the output of show macsec status CLI Command (aim to understand if MACsec is used or not)?

Vettori
Visitor

Re: 5412Rzl2 MACSEC Post error with module J9987A

Thanks for your help.

System software is the latest, 16.04.0009. I also tried to boot the secondary firmware that is 16.02.0015 with the 'same' problem (that version doesn't have the show system post command but I can see the fault indicator and ports orange led).

Macsec is disabled, output of "show macsec status" is 

MACsec is not enabled on any port.

This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.

I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.

Any hint is really appreciated.

parnassus
Honored Contributor

Re: 5412Rzl2 MACSEC Post error with module J9987A


Vettori wrote: This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.
I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.

So you physically removed Modules installed on Slots A, B, C and D (respectively J9986A, J9986A, J9990A and J9986A), moved them to lower slots, respectively, Slots C, D (already configured for J9990A and J9986A), E and F (originally empty) freeing up Slots A and B...what procedure did you followed to achive that? did you performed a Switch reboot?

Vettori
Visitor

Re: 5412Rzl2 MACSEC Post error with module J9987A


parnassus wrote:

Vettori wrote: This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.
I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.

So you physically removed Modules installed on Slots A, B, C and D (respectively J9986A, J9986A, J9990A and J9986A), moved them to lower slots, respectively, Slots C, D (already configured for J9990A and J9986A), E and F (originally empty) freeing up Slots A and B...what procedure did you followed to achive that? did you performed a Switch reboot?


Yes; I think J9990A was on slot A not C but not really sure. Anyway I used the "no module <n>", then "reload module <n>".

I also tried a master reset to factory defaults, then reinstalling the "bad" modules on slot E and F with the same result.

I'm in touch with HPE now, I think they'll replace the two modules.

Thank you