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тАО12-06-2017 09:58 AM - last edited on тАО12-06-2017 10:36 PM by Parvez_Admin
тАО12-06-2017 09:58 AM - last edited on тАО12-06-2017 10:36 PM by Parvez_Admin
5412Rzl2 MACSEC Post error with module J9987A
Hello, we have just installed a new 5412Rzl2 with the following modules :
MM1 HP J9827A Management Module 5400Rzl2 Confidential Info Erased Active YES 1
A HP J9987A 24p 10/100/1000BASE-T v3 ... Confidential Info Erased Up YES 3
B HP J9987A 24p 10/100/1000BASE-T v3 ... Up YES 3
C HP J9986A 24p 10/100/1000BASE-T PoE... Up YES 3
D HP J9986A 24p 10/100/1000BASE-T PoE... Up YES 3
E HP J9990A 20p PoE+ / 4p SFP+ v3 zl2... Up YES 3
G HP J9986A 24p 10/100/1000BASE-T PoE... Up YES 3
The problem is that module A and B fail on boot, with 8 flashing orange ports each. This is the post log:
Timestamp Test Type Port Error Code
----------------- ---------- ------ ----------
11/24/17 14:19:43 MACSEC 9 0x20183801
11/24/17 14:19:43 MACSEC 10 0x20183801
11/24/17 14:19:43 MACSEC 11 0x20183001
11/24/17 14:19:43 MACSEC 12 0x20183801
11/24/17 14:19:43 MACSEC 13 0x20183801
11/24/17 14:19:43 MACSEC 14 0x20183801
11/24/17 14:19:43 MACSEC 15 0x20183801
11/24/17 14:19:43 MACSEC 16 0x20183801
Any hint on what can cause this issue ?
Thank you
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тАО12-06-2017 01:39 PM - edited тАО12-06-2017 01:41 PM
тАО12-06-2017 01:39 PM - edited тАО12-06-2017 01:41 PM
Re: 5412Rzl2 MACSEC Post error with module J9987A
Silly question: which ArubaOS-Switch operating system software version (KB.xx.xxxx) is your Aruba 5400R zl2 currently running on?
Then...it could be a software bug (or not)...what's the output of show macsec status CLI Command (aim to understand if MACsec is used or not)?
I'm not an HPE Employee
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тАО12-06-2017 11:25 PM
тАО12-06-2017 11:25 PM
Re: 5412Rzl2 MACSEC Post error with module J9987A
Thanks for your help.
System software is the latest, 16.04.0009. I also tried to boot the secondary firmware that is 16.02.0015 with the 'same' problem (that version doesn't have the show system post command but I can see the fault indicator and ports orange led).
Macsec is disabled, output of "show macsec status" is
MACsec is not enabled on any port.
This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.
I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.
Any hint is really appreciated.
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тАО12-07-2017 05:01 AM
тАО12-07-2017 05:01 AM
Re: 5412Rzl2 MACSEC Post error with module J9987A
Vettori wrote: This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.
I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.
So you physically removed Modules installed on Slots A, B, C and D (respectively J9986A, J9986A, J9990A and J9986A), moved them to lower slots, respectively, Slots C, D (already configured for J9990A and J9986A), E and F (originally empty) freeing up Slots A and B...what procedure did you followed to achive that? did you performed a Switch reboot?
I'm not an HPE Employee
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тАО12-07-2017 06:09 AM - edited тАО12-07-2017 06:15 AM
тАО12-07-2017 06:09 AM - edited тАО12-07-2017 06:15 AM
Re: 5412Rzl2 MACSEC Post error with module J9987A
@parnassus wrote:
Vettori wrote: This is a "out of the box" configuration of product JL001A, we just added the two J9987A modules on slot A and B after moving down the built-in 4 modules.
I think I followed the correct procedure to remove the modules from A and B and insert the new ones. I'm going to try a "master" reset today.So you physically removed Modules installed on Slots A, B, C and D (respectively J9986A, J9986A, J9990A and J9986A), moved them to lower slots, respectively, Slots C, D (already configured for J9990A and J9986A), E and F (originally empty) freeing up Slots A and B...what procedure did you followed to achive that? did you performed a Switch reboot?
Yes; I think J9990A was on slot A not C but not really sure. Anyway I used the "no module <n>", then "reload module <n>".
I also tried a master reset to factory defaults, then reinstalling the "bad" modules on slot E and F with the same result.
I'm in touch with HPE now, I think they'll replace the two modules.
Thank you