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Unexpected Reboot 5406zl

Mrdoctor
Visitor

Unexpected Reboot 5406zl

Dear

After performing some basic configuration on the 5406zl machine, it stops responding and restarts automatically.

Please help me, thanks

Firmware version:

   Software revision: K.15.18.0006
   ROM Version: K.15.30

3 REPLIES
parnassus
Honored Contributor

Re: Unexpected Reboot 5406zl

Without Switch event logs (plus santized configuration) is difficult to diagnose such type of issue (unexpected switch reboot): if you can collect logs and carefully check them probably you will be able to understand what happened (or what happened just before the switch unexpectly rebooted).

Or...if you don't care to diagnose or you are in a hurry...consider to update Switch software using the latest available Software Version of the K15.18 branch.

Why?

Because your switch is currently running the initial release of that branch (August 2015): actually the latest available is the K.15.18.0013 (September 2016).

Eventually consider to upgrade to latest software versions respectively of K.16.01 or K.16.02 branch.

Then verify if the issue can be reproduced or if it happens randomly again.
Mrdoctor
Visitor

Re: Unexpected Reboot 5406zl

Thank you dear

Sorry for not logging up, today I could access the switch and I could get a show tech. Attachment reset history

Show boot-history

Mgmt Module 1 - Saved Crash Information (most recent first):
===================================================================== ===========
ID: 7c746ab9
Active system went down: 11/30/16 12:32:53 K.15.18.0006 349
Health Monitor: Invalid Instr Misaligned Mem Access
HW Addr = 0x00000000 IP = 0x0 Task = 'mSnmpCtrl' Task ID = 0xa996880
Sp: 0x33bbbe0 lr: 0x86400
Msr: 0x02029200 xer: 0x00000000 cr: 0x24000400

 

ID: 02cd6d34
Active system went down: 11/30/16 12:30:15 K.15.18.0006 349
Health Monitor: Invalid Instr Misaligned Mem Access
HW Addr = 0x00000000 IP = 0x0 Task = 'mSnmpCtrl' Task ID = 0xa996880
Sp: 0x42070b8 lr: 0x86400
Msr: 0x02029200 xer: 0x00000000 cr: 0x24000400

 

ID: a8878f8c
Active system went down: 05/09/16 18:20:13 K.15.18.0006 349
Health Monitor: Invalid Instr Misaligned Mem Access
Hw Addr = 0x00000000 IP = 0x0 Task = 'mSnmpCtrl' Task ID = 0xa996880
Sp: 0x42080a0 lr: 0x86400
Msr: 0x02029200 xer: 0x00000000 cr: 0x24000400

 

ID: 941be1b6
Active system went down: 09/02/16 18:26:06 K.15.18.0006 349
Health Monitor: Invalid Instr Misaligned Mem Access
? [45; 1H? [45; 1H; [1; 45? 45; 1HHW Addr = 0x00000000 IP = 0x0 Task = 'mSnmpCtrl' Task ID = 0xa996880
Sp: 0x42072a0 lr: 0x86400
Msr: 0x02029200 xer: 0x00000000 cr: 0x24000400

 


Type Core Dump File Name
------------ ----------------------------
MM1 M_ID128AS1BS.cor

CRASHLogfileshow

... Crash Log File Header ..........................
Product: HP J8697A
Name: HP Switch 5406zl
Date: Aug 12 2015 10:18:07
Build: 349
Version: K.15.18.0006
Directory: / ws / swbuildm / rel_quebec_qaoff / code / buil
CPU: PPC85XX
SerialNum: ID128AS1BS
  Crash rec size = 1472
  Crash rec index = 0
   Boot type = POWER ON
   WillBootType = UNKNOWN BOOT
..................................................
  No Saved Crash Information


CRASHData
--- Length 26
--- Rec Ptr ff58398
No Crash data available!
 
PMGRPOrtmapsshow
PMGR Physical PORTS UP (pmgr_pports_up):
A2..A3 A5..A7 A9..A11 A15 A17..A18 A21..A23 B1..B4 B6 B8..B12 B15..B22 C1..C6 C12..C15 C20 C24..D3 D6 .. D10 D13 D19..E1 F1 F9 F13..F15
PMGR Physical PPORTS FORWARDING (pmgr_pports_forwarding):
A2..A3 A5..A7 A9..A11 A15 A17..A18 A21..A23 B1..B4 B6 B8..B12 B15..B22 C1..C6 C12..C15 C20 C24..D3 D6 .. D10 D13 D19..E1 F1 F9 F13..F15
PMGR Logical LPORTS FORWARDING (pmgr_lports_forwarding):
A2..A3 A5..A7 A9..A11 A15 A17..A18 A21..A23 B1..B4 B6 B8..B12 B15..B22 C1..C6 C12..C15 C20 C24..D3 D6 .. D10 D13 D19..E1 F1 F9 F13..F15
PMGR Trunk Allocation Map (pmgr_trunks_allocated.map):


DOES PMGR need Dynamic Reconfig of PPORTS? DO NOT
? [45; 1 H] [2 H] [45; 1 H [Î'; 45.5 [Î': 1H pmgr_pports_need_up_request:

Show workaround-nic-82566dm

 Workaround NIC-82566dm: Enabled


Slot 1

CRASHLogfileshow

Slot a:
-------

... Crash Log File Header ..........................
Product: HP CARD68
Name: HP Switch card id: 68
Date: Aug 12 2015 10:02:51
Build: 300
Version: K.15.18.0006
Directory: / ws / swbuildm / rel_quebec_qaoff / code / buil
CPU: arm11
SerialNum: SG1287R30T
  Crash rec size = 1384
  Crash rec index = 0
   Boot type = POWER ON
   WillBootType = UNKNOWN BOOT
..................................................

 

I hope that with this information can help me with the diagnosis, as I said, no configuration can be done on the switch, for example when creating, delete or assign a vlan to a port, the machine restarts unexpectedly.

Here is a summary of the log

Check the status of the fans and power supplies and they are OK

 

Thanks!!!

show logging -a -s -d
Keys: W=Warning I=Information
M=Major D=Debug E=Error
---- Event Log listing: All Events Recorded ----

I 12/12/16 20:48:20 00061 system: -----------------------------------------
I 12/12/16 20:48:20 00062 system: Mgmt Module 1 went down without saving crash
information
M 12/12/16 20:48:20 03001 system: System reboot due to Power Failure
D 12/12/16 20:48:21 00080 dhcp: entity enabled
D 12/12/16 20:48:22 00138 tftp: TFTP daemon enabled
D 12/12/16 20:48:22 00410 SNTP: Client enabled
W 12/12/16 20:48:43 00274 chassis: Slot A PoE controller 4 selftest failure.
W 12/12/16 20:48:43 00274 chassis: Slot A PoE controller 5 selftest failure.
W 12/12/16 20:48:43 00274 chassis: Slot A PoE controller 6 selftest failure.
W 12/12/16 20:48:56 00566 ports: port C2 PD Denied power due to insufficient
power allocation.
W 12/12/16 20:48:56 00564 ports: port D1 PD Invalid Signature indication.

W 12/12/16 20:48:56 00566 ports: port C3 PD Denied power due to insufficient
power allocation.
W 01/03/17 06:53:05 00564 ports: port C18 PD Invalid Signature indication.
W 01/03/17 06:54:51 00564 ports: port C18 PD Invalid Signature indication.
W 01/03/17 18:19:30 00071 chassis: Power Supply failure: Supply: 2, Failures: 1
E 01/03/17 18:19:31 02703 OSPF: ADJCHG: Neighbor with Router ID 10.252.124.33 on
vlan-500 moved to Down state - adjacency lost.
W 01/03/17 18:19:32 00576 chassis: 50V Power Supply 2 is Faulted. Failures: 1
W 01/03/17 18:19:42 00071 chassis: Power Supply OK: Supply: 2, Failures: 1
W 01/03/17 18:19:42 00576 chassis: 50V Power Supply 2 is OK. Failures: 1

 

parnassus
Honored Contributor

Re: Unexpected Reboot 5406zl

I reiterate what I already wrote above...update your switch!

The bug you are experiencing was recognized and fixed (HP provided a practical workaround too) since the software version release K.15.18.0007 (November 2015):

Crash
 
CR_0000180705:
In rare cases when attempting to configure the switch through the MENU or WEBUI interfaces or via a net management application, the switch might crash with the following signature:
 
 
Active system went down: 09/10/15 12:55:32 K.15.18.0006 349
Health Monitor: Invalid Instr Misaligned Mem Access HW Addr=0x00000000 IP=0x0 Task='mSnmpCtrl' Task ID=0xa995840 sp:0x4206ea8 lr:0x86400 msr:0x02029200

xer: 0x00000000 cr: 0x24000400
 
Workaround:
When configuring the switch, use only the CLI interface. Avoid using the MENU, WEBUI, or net management
applications, such as IMC, to configure the switch.
 
So update at least to K.15.18.0007 or, my advise, do yourself a favor and update straight to K.15.18.0013 if you want to stay into K.15.18 software branch.