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Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

 

Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

Добрый день!

При работе ProLiant DL380p Gen8 возникла ошибка у модуля кэширования HP Smart Array P420i Controller

На форуме нашёл описание подобной проблемы

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/Cache-Module-Status-failed/td-p/6925472#.XYRWWigzaUk

В журнале ничего за недавнее время не отображается.

Может ли это быть вызвано только вышедшей из строя батареей или тут что-то другое?

Google Translation:

An error occurred while working with the ProLiant DL380p Gen8 caching module HP Smart Array P420i Controller
I found a description of a similar problem on the forum.

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/Cache-Module-Status-failed/td-p/6925472#.XYRWWigzaUk

In the journal, nothing has been displayed recently.
Could this be caused only by a failed battery or is there something else?

 

5 REPLIES 5
BPSingh
HPE Pro

Re: Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

Greeting! I understand that the cache module for P420i show as failed in iLO. What is the Operating System running on the server? What is the alert message that you see in Smart Storage administrator for the exact error message? You can access the Smart storage administrator via Intelligent Provisioning (F10 option on POST)

Accept or Kudo

Re: Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

В ILO отображается, на вкладке System Information->Storage

Controller on System Board

Controller Status [OK] OK
Serial Number 500143802277CB60
Model HP Smart Array P420i Controller
Firmware Version 3.04
Cache Module Status [Failed] Failed
Cache Module Serial Number PBKUC0ARH3B26I
Cache Module Memory 1048576 KB

На сервере установлена VMware ESXi 5.5,

HP Smart Array Controller HPSA1 Firmware 4.50

Status HP Smart Array B120i RAID Controller - Normal

 

BPSingh
HPE Pro

Re: Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

Greetings!

Please share output of the following commands.

1. To check the status of the Array of all the controller installed on the server: #cd /opt/hp/hpssacli/bin/ /opt/hp/hpssacli/bin/ # ./hpssacli ctrl all show status ( will list details for all the Smart array controller on the server)

2. To know the details of the Array controller with more insight:- #./hpssacli ctrl all show detail If HP SSA is not installed on the server, you can install from link below:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_7db2aad1019644c2afb3e0f34f&swEnvOid=4166#tab1 


Accept or Kudo

Re: Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

После выполнения команд

 #cd /opt/hp/hpssacli/bin/ /opt/hp/hpssacli/bin/ # ./hpssacli ctrl all show status

Smart Array P420i in Slot 0 (Embedded)
Controller Status: OK
Cache Status: Permanently Disabled
Battery/Capacitor Status: Failed (Replace Batteries/Capacitors)

./hpssacli ctrl all show details

Smart Array P420i in Slot 0 (Embedded)

Note: Predictive Spare Activation Mode is enabled, physical drives that are in predictive failure state will not be available for use as data or spare drives.

Bus Interface: PCI
Slot: 0
Serial Number: 500143802277CB60
Cache Serial Number: PBKUC0ARH3B26I
Controller Status: OK
Hardware Revision: B
Firmware Version: 3.04
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 3 secs
Surface Scan Mode: Idle
Parallel Surface Scan Supported: No
Queue Depth: Automatic
Monitor and Performance Delay: 60 min
Elevator Sort: Enabled
Degraded Performance Optimization: Disabled
Inconsistency Repair Policy: Disabled
Wait for Cache Room: Disabled
Surface Analysis Inconsistency Notification: Disabled
Post Prompt Timeout: 15 secs
Cache Board Present: True
Cache Status: Permanently Disabled
Cache Status Details: Cache disabled; battery/capacitor failed to charge to an acceptable level
Cache Ratio: 10% Read / 90% Write
Drive Write Cache: Disabled
Total Cache Size: 1024 MB
Total Cache Memory Available: 816 MB
No-Battery Write Cache: Disabled
Cache Backup Power Source: Capacitors
Battery/Capacitor Count: 1
Battery/Capacitor Status: Failed (Replace Batteries)
SATA NCQ Supported: True
Spare Activation Mode: Activate on physical drive predictive failure
Controller Temperature (C): 69
Cache Module Temperature (C): 33
Capacitor Temperature (C): 21
Number of Ports: 2 Internal only
Driver Name: HP HPSA
Driver Version: 5.5.0
PCI Address (Domain:Bus:Device.Function): 0000:02:00.0
Host Serial Number: CZ2240068F
Sanitize Erase Supported: False
Primary Boot Volume: logicaldrive 1 (600508B1001C49FD9D29989D0A51B661)
Secondary Boot Volume: logicaldrive 2 (600508B1001C639AFB03A3426EA17D54)

 

Как я понял дело всё-таки в батарее и её необходимо заменить?

Скажите пожалуйста её part number для заказа.

BPSingh
HPE Pro

Re: Состояние модуля кэширования - Ошибка [Cache Module Status - Error]

Greetings!

Thank you for sharing the output.

Cache Status: Permanently Disabled
Battery/Capacitor Status: Failed (Replace Batteries/Capacitors)
Cache Status Details: Cache disabled; battery/capacitor failed to charge to an acceptable level
Cache Backup Power Source: Capacitors
Battery/Capacitor Count: 1
Battery/Capacitor Status: Failed (Replace Batteries)

The above messages confirm that the capacitor has failed and needs to be replaced.

Part number: 660093-001
Description: Capacitor pack with 914 mm (36 inches) long cable - Provides back up power to the flash-based write cache (FBWC) memory module for up to 80 seconds in the event of a system power failure - For use with Smart Array controllers 
Qty:1

You may also contact support on below web-link to get the part replaced

HPE Support https://pg-receiver-pro.glb.itcs.hpe.com/WclWeb/WclEntry.aspx?origin=acc&cc=US&lang=EN&co=hpe 

Please refer page#61 for replacement procedure of the capacitor module. 

https://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03254241-11.pdf 

 

 


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