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04-01-2020 02:48 AM
04-01-2020 02:48 AM
1716 post errors on Raid 10 array on DL380 Gen 8
Morning all.
I have a server that has recentlly had 2 similtaneous disk failures ona raid 10 configuration.
Disks have ben replaced and rebuilt without any issue but now we are having these post errors and I have seen that there is HPE advisory saying that this could be a firmware bug on the disks.
I am planing on upgrading the firmware and running offline hardware diagnostics.
How do I check via Esxcli if this is Zero memory raid configured as it has a 2GB cache module on the array controller
Thanks You for the help
Andrew
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04-02-2020 02:13 AM
04-02-2020 02:13 AM
Re: 1716 post errors on Raid 10 array on DL380 Gen 8
Hello,
I hope all is well.
As per shared information, suspecting hard disk drive have media errors or hard disk firmware required to update with the latest.
I would request you follow the below customer advisories for more clarification.
Advisory: (Revision) HP ProLiant and Integrity Servers: HP Smart Array Controllers - Correcting the "1716" Power-On Self-Test (POST) Error Message Observed After a Drive Array Rebuild Operation
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c01857445
Advisory: (Revision) HP ProLiant Servers - FIRMWARE UPGRADE RECOMMENDED for Specific SAS Hard Drives to Prevent "1716-Slot [x] Drive Array - Unrecoverable Media Errors" Message During Power-On Self-Test on HP Smart Array Controllers Using Zero Memory RAID
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03014078
NOTE: You should have the complete data backup before the hard disk firmware update.
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]