1723 POST ERROR

[Bruce Throne]

Hello,
We have a PL3000 with Smart Array 3200. Even though the system is functioning alright we are experiencing a POST error 1723. Any ideas as to how to get rid of this message??
Thank you!

[Sunil Jerath · Accepted solution]

Hello Bruce,
The only time this could happen is when the server has a two port Smart 3200 daugher board installed while at the same time using one of the external ports. The Smart-3200 works a little different from other array controllers in that having an internal port installed will make the controller behave as the "no internal and external port simultaneously" rule is violated for that channel, even when the internal port is not being used.

If this is the case then remove the two port daugher board from the Smart-3200 and use the single port daugher board, P/N 175565-001. The external storage system then needs to be attached to port 2, sometimes also referred to as port B.
I hope this helps.

[Sunil Jerath]

Hello Bruce,
You might want to upgrade the firmware of the SA3200 as well. The link to download the SoftPaq to update the firmware is appended:
http://h18007.www1.hp.com/support/files/server/us/download/14694.html
Even though you are asked for four diskettes, just make the first one only since you dont need the rest.

Regards,

[Bruce Throne]

Sunil,
Thanks for your quick response. Unfortunately in the process of removing the controller we have broken the controller but we do have a spare on hand and would be using that now. In any case is it possible if you could provide me the P/N for the SA3200 as well as any source that we can buy one from.
Thanks a million,

[Sunil Jerath]

Hello Bruce,
The P/N you would need is 340855-001 for the individual controller. The dual Port daughter card P/N 175564-001, Single Port daughter card P/N 175565-001. Those can be obtained by calling:

Spare Parts Purchasing from Compaq
1-800-848-4589



Option Parts Purchasing from Compaq
1-800-888-9909


Regards,

[Bruce Throne]

Sunil,
Is it possible if you could post the procedure to clear NVRAM. We did have it before but somehow it has been misplaced.
Thanks!!

[Sunil Jerath]

Hello Bruce,
I am attaching the SW version as well as the floppy version so you can decide as to which one you would like to use:

Regards,

[Sunil Jerath]

Sorry Bruce, I could not attach the two together. So here comes the floppy version:

[Bruce Throne]

Sunil,
None of them came out fine. Is it possible if you could resend it.
Thanks!

[Sunil Jerath]

Bruce,
Not a problem. Let's try this then.
To Clear NVRAM

How To Clear NVRAM Via the SCU

1.Cycle the power on the Server and upon reboot press F10 when prompted to access the System Configuration Utility.
2.At the Compaq System Configuration Screen you are prompted to ???press any key to continue???.
3.You are now at the MAIN MENU. You must now press ???Ctrl-A??? at this point to be able to access the ADVANCED FEATURES. When Prompted ???ok = enter??? then press the Enter key.
4.Five choices are now available; Choose SYSTEM CONFIGURATION and press ENTER.
5.CONFIGURE HARDWARE is now Highlighted, Press ENTER. The configuration files are now being loaded; this will take between 3 to 5 minutes.
6.Once the configuration is complete a menu pops-up and the choices are ???Save configuration and exit??? or ???Review of Modify hardware setting??? - Choose ???Review or modify hardware settings???
7.There are now five choices in a menu. Choose the third option, which is VIEW OR EDIT DETAILS.
8.Scroll down to the ADVANCED FEATURES menu title, which is located approximately halfway through the menu of options.
9.Select ERASE NON-VOLATILE MEMORY and press ENTER.
10.You are now prompted for two choices YES or NO. Choose YES and press ENTER.
11.Erase Non-Volatile Memory Confirm Yes or No. Choose YES and press ENTER
12.Prompted to shut off server and run the System Configuration. (Turn Off and Wait 10 Seconds)
13.On reboot you will be prompted with 3 choices. Press F10 to access the system Configuration Utility.
14.The Compaq System Configuration Screen will now come up.
15.At the Auto Configuration Menu you will receive a Message: ???Your Computer reported a configuration error. Would you like your computer configured automatically? Yes or No??? Choose YES
16.You will be prompted with a message: ???Use SCI (System Configuration Information) that was backed up in the SCI? Yes or No.??? Choose NO. The backup is a copy of your original configuration that you just erased. (If you did not see this step you must repeat this procedure again).
17.You will now be prompted to choose your Operating System and for the Date and Time.
18.The Configuration Files are now going to be loaded.
19.You are now going to be prompted to 1) Save the configuration and exit
2) Review and Modify Hardware Settings Choose Save the Configuration and exit.
20.You are now prompted to press ENTER to finish. At this point the server will reboot automatically with the new system configuration.

Cheers,