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1783 slot 1 drive array controller failure, 1775, and 1785

Occasional Advisor

1783 slot 1 drive array controller failure, 1775, and 1785

I have a Proliant ML350 G3 server that gets hung up when booting up. This system has 2000 server and just freezes on startup.

I get a 1783 slot 1 drive array failure [command failure (cmd=11h, err=020h)] right after post. Than I also get a 1775, and a 1785. I have upgraded the rom to the newest version an removed the controller card, memory, drives and all cables and reinserted still have the same problem. I have the green arrow lights lit on the drives but not the actual center drive light. The 2 top os drives don't have the green arrow light lit when the os is at a freeze after all the errors. I also tried a different power supply to the the drives but same thing.

Dhanesh Amirthalingam
Regular Advisor

Re: 1783 slot 1 drive array controller failure, 1775, and 1785


Try to clear the NV-ram in the system board
switch on the no 6 while the server is booting
it should come to maintenance mode ,release the button to the normal

try to it is either a bad controller or failed hard drive, bad scsi back plane or cable connected to the controller.

1- remove the scsi cable from the controller and see if you still get that error at post.

if you still get the 1783 then could be a controller issue.

what you should do is remove the controller and reseat the memory cache module and make sure it is plugged in firmly.

after this is same error; possible we need to replace the cache module and or the controller.

2- if you don't get the 1783 with controller ; then it is a bad hard drive on the scsi backplane.

try one drive at a time to see which one is bad.

in most cases a replacement controller and cache module will fix the issue.

if you have spare controllers I would try replacing the controller.

Storage Controllers Smart Array 6402/128 Controller
Smart Array 6404/256 Controller
Smart Array 641 Controller
Smart Array 642 Controller
128-MB Cache Module for Smart Array 5302 Controller
256-MB Battery Backed Cache Module
NOTE: This 256-MB Battery Backed Cache Module supports the Smart Array 5300 series controllers, HP StorageWorks Modular Smart Array 1000 and the HP StorageWorks Modular Smart Array 500.
128MB Battery-Backed Cache Enabler
NOTE: This 128MB BBWC supports the Smart Array 641 Controller and Smart Array 642 Controller.
256MB DDR, Battery-Backed Cache Upgrade Kit for SA-6400
NOTE: This 256-MB DDR, Battery-Backed Cache upgrade kit supports the Smart Array 6400 series controller only.

Ultra320 Expansion Module for SA-6402

64-Bit/66-MHz Dual Channel Wide Ultra3 SCSI Adapter, Alternate OS


64-Bit/133Mhz Dual Channel Ultra320 SCSI Adapter

NOTE: Please see the following Controller or SCSI Adapter QuickSpecs for Technical Specifications such as PCI Bus, PCI Peak Data Transfer Rate, SCSI Protocols supported, SCSI Peak Data Transfer Rate, Channels, SCSI Ports, Drives supported, Cache, RAID support, and additional information:
(Smart Array 5300 Series)
(Smart Array 6400 Series) (Smart Array 641) (Smart Array 642)
(SCSI Adapter)
(U320 Adapter)