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1783- slot1 Array controller in a look-up state

SuleymanA
Occasional Visitor

1783- slot1 Array controller in a look-up state

I have 2 new servers ProLiant ML370 G5 rack module with Smart Array P400 controller and I have problem in one of them:

I have this Messege on Server boot

Slot 1 HP smart Array P400 controller
1783- slot1 Array controller in a look-up state due to a hardware configuration failure.
(controller is disabled until this problem is resolved).
and while the controller installed the server is hanged up

I try all the possible ways to fix it :
1-reseat it
2 plug it in another slot
3-remove the cach and start the server without it
4-remove the battary
5-blug another P400 Controller start the server and try to update controller firmware
but while the controller installed the server is hanged up , I try to start the server and then install the controller while it is running
but I have Blue screen
I need solutions for this problem,or the contact for Hp Support couse I'm new here and have been lost in the site