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тАО10-11-2005 01:47 AM
тАО10-11-2005 01:47 AM
5i contoller showing 3 physical drives but only 2 exist?
I have upgraded the firmware on the machine and have gone to the newest support pack. I also cleared the NVRAM. None of these made any change.
My feeling is that I need to clear the array configuration but I haven't done that before and I don't want to lose the data on the one good drive. If someone could point me in the right direction I would appreciate it.
Here is the "More Information" screen from the array config utility. Please note that I'm trying to get rid of the drive on "Port 2 SCSI ID 1" and configure the mirror to include the drive at "Port 1 SCSI ID 1" with the drive at "Port 1 SCSI ID 0" as the master(current good drive).
"Smart Array 5i Controller
Controller Smart Array 5i Controller
Bus Interface 64-Bit PCI
Controller Location Embedded
Hardware Revision B
Firmware Version 2.62
Rebuild Priority Low
Expand Priority Low
Current Surface Scan Delay 15 sec
Number of Arrays 1
Number of Logical Drives 1
Number of Physical Drives 3
Physical Drives Attached to Port 1 SCSI ID 0, 36.4 GB (Parallel SCSI)
SCSI ID 1, 36.4 GB (Parallel SCSI)
Physical Drives Attached to Port 2 SCSI ID 1, ( Failed ) (Parallel SCSI)
All Physical Drives Assigned No"
Please let me know if you have any questions that would clarify the situation.
Thanks in advance!
Jeff
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тАО10-11-2005 02:16 AM
тАО10-11-2005 02:16 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
Though I have never personally experienced this problem, I have seen it before here in the forums. I don't remember the fix and would have to look it up.
In the meantime, have you tried anything else? Since you can get into ACU, can you add the second drive as a hot spare to the array? That should make the failed drive rebuild onto the newly inserted HS. Just an idea and perhaps you rather wait to see if you can "fix" the issue first.
Steven
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
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тАО10-11-2005 03:14 AM
тАО10-11-2005 03:14 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
Does anyone know if clearing the array configuration will in any way impact the data on the current good drive?
Thank you,
Jeff
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тАО10-11-2005 03:27 AM
тАО10-11-2005 03:27 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
If the drive is in the server and you clear the config, you effectively render the drive usless until you create a new array.
The array configuration is stored on the drives which allows you to move the drives around to different servers and subsystems and still be able to access the data. I do not think clearing the controller will help since the drive will just put back the info that is stored on it.
Do you have access to the OS? There is a command Line utility for Smart Array controllers which you might be able to use to "fix" the issue. Not sure of the commands though.
Steven
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
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тАО10-11-2005 04:30 AM
тАО10-11-2005 04:30 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
Jeff
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тАО10-11-2005 05:23 AM
тАО10-11-2005 05:23 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
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тАО10-12-2005 02:19 AM
тАО10-12-2005 02:19 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
Here is something that has worked for us in the past: Remove the bootable drive from the RAID Controller. Connect it to the SCSI controller. See if the system boots. If so, now you can clear the current config and lose nothing
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тАО10-12-2005 03:48 AM
тАО10-12-2005 03:48 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
I will certainly update this post with whatever ends up fixing my issue.
Thanks for all the advice!
-Jeff
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тАО10-18-2005 05:29 AM
тАО10-18-2005 05:29 AM
Re: 5i contoller showing 3 physical drives but only 2 exist?
your raid 1 was originally split across two channels. your remaining disk remembers this and will only accept a replacement disk on position port 2 id 1.
if you have external storage the solution is simple. attach the storage box and put a disk in position id 1. after the rebuild you can move the disk to an internal position.
sorry: but this is the ONLY way to do it. there is no way to delete the memory of the remaining raid 1 disk without loosing data.
in other words: an array with a missing disk cannot be reconfigured as far as drive positions are concerned - to be more precise - you can move all disks but the failed one - as all disks remember the position of the failed disk. sounds complicated.
i showed this to my students in my "advanced scsi and raid" classes. these classes were only offered in germany and austria and no longer exist.
best regards from germany
ernesto
if you have a test server around with a split scsi channel just move your disks there until the rebuild is finished.
to make sure the os does not boot, insert a smart start cd and watch the rebuld while in array config utilty.
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тАО02-27-2008 12:29 PM
тАО02-27-2008 12:29 PM