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5i smart array firmware upgrade problem

Andrew Bundschuh
Occasional Visitor

5i smart array firmware upgrade problem

System: Proliant DL380 G3 running latest firmware (10/31/2003)

Upgrade 5i firmware from 2.56 to 2.58 and it states success, but on reboot it will state it still has 2.56. Unable to load 2.58 but the system constantly reports success.

ideas?
9 REPLIES
Derek_31
Valued Contributor

Re: 5i smart array firmware upgrade problem

Try running both the offline upgrade using the firmware update CD and the Windows on-line update.
Andrew Bundschuh
Occasional Visitor

Re: 5i smart array firmware upgrade problem

I work in a hp integration centre, and as such don't work with machines with O/S installed.

The method I've tried for upgrading the firmware is the offline method using the f/w upgrade after booting the smartstart CD.

We still have no resolution to this problem, which seems to be affecting about 5% of DL380's that come through us.
Jurt Anton Philipp
Occasional Visitor

Re: 5i smart array firmware upgrade problem

We have the same problem with one of three new DL380 G3. Reinstalling the 2.56 or downgrading to 2.38 is not possible, but the SmartStart-CD reports "success". Only one of them had the 5i firmware version 2.56 preinstalled. The other two servers had the version 2.36... no problem to upgrade them. I am in contact with HP Support. If they have a solution, i will post it here.
Andrew Bundschuh
Occasional Visitor

Re: 5i smart array firmware upgrade problem

We still have this issue, unresolved. Only way we fix it is to replace motherboard. Actually, all firmware upgrades/downgrades report "success" but they don't change the firmware at all.
Jeroen_Kleen
HPE Pro

Re: 5i smart array firmware upgrade problem

Hello,

Please log a call for this with your local HP support organization and ask them to elevate your support call to the ISS CC.

This will give better visability to your issue then keeping it within the ITRC forum.

Best Regards,
Jeroen Kleen
EMEA ESG ISS CC Engineer
HP NL

(I am an HPE employee and HPE OneSphere evangelist)
Jürgen Fechter
Occasional Visitor

Re: 5i smart array firmware upgrade problem

We have the same problem by one of five DL380 G3 servers. We can't update the smart array 5i firmware from 2.56 to 2.58. Hope they found another solution and we must not change the motherboard.

Juergen
Vijay_44
Honored Contributor

Re: 5i smart array firmware upgrade problem

May be it has to do with the system BIOS. Was the system BIOS updated brfore the 5i firmware upgrade??
There’s your problem!!! This thing is set to EVIL!
Jürgen Fechter
Occasional Visitor

Re: 5i smart array firmware upgrade problem

We use the BIOS out of the Box (10/31/2003) since the machine is 3 weeks old.
But we made a unattend installation using the conrep tool to set the BIOS.

Version 1.90
System_Id 727
OS_Major 5
OS_Minor 6
System_ComPort_A COM1; IRQ4
System_ComPort_B Disabled
System_Lpt_Port Disabled
System_Mouse Enabled; IRQ12
System_CPU_Serial_Number Disabled
System_APIC Auto Set Table
System_Diskette_Write Read and Write
System_Processor_Hyper_Threading Enabled
System_NMI_Debug_Button Enabled
System_WOL Enabled

Controller_Order1_ID 0E 11 40 80
Controller_Order1_SlotNumber 0
Controller_Order1_Bus_Device_Function 01 03 00
Controller_Order2_ID 0E 11 FF FF
Controller_Order2_SlotNumber 0
Controller_Order2_Bus_Device_Function 00 0F 00

PCI_Device1_Id 0E11B178
PCI_Device1_Bus 1
PCI_Device1_Device 3
PCI_Device1_Function 0
PCI_Device1_Index 3
PCI_Device1_IRQ 10
PCI_Device2_Id 14E416A7
PCI_Device2_Bus 2
PCI_Device2_Device 1
PCI_Device2_Function 0
PCI_Device2_Index 4
PCI_Device2_IRQ 11
PCI_Device3_Id 14E416A7
PCI_Device3_Bus 2
PCI_Device3_Device 2
PCI_Device3_Function 0
PCI_Device3_Index 5
PCI_Device3_IRQ 15
PCI_Device4_Id 0E11A0F7
PCI_Device4_Bus 6
PCI_Device4_Device 30
PCI_Device4_Function 0
PCI_Device4_Index 6
PCI_Device4_IRQ 15
PCI_Device5_Id 0E11B203
PCI_Device5_Bus 0
PCI_Device5_Device 4
PCI_Device5_Function 0
PCI_Device5_Index 7
PCI_Device5_IRQ 3
PCI_Device6_Id 11660220
PCI_Device6_Bus 0
PCI_Device6_Device 15
PCI_Device6_Function 2
PCI_Device6_Index 8
PCI_Device6_IRQ 7

ASR_Status Enabled
ASR_Timeout 10 minutes
ASR_Pager_Status Disabled
Thermal_Shutdown Enabled
Language ENGUSAus

RBSU_Language English
IPL_Device0 CD-ROM
IPL_Device0Index 0
IPL_Device1 Floppy Drive (A:)
IPL_Device1Index 1
IPL_Device2 Hard Drive (C:)
IPL_Device2Index 2
IPL_Device3 00000208
IPL_Device3Index 3
Embedded_NIC1PXE Enabled
Embedded_NIC2PXE Disabled
BIOS_Console_Port Disabled
BIOS_Console_Baud_Rate 115200
BIOS_Console_Mode ANSI
EMS_Console Disabled
Diskette_Boot Enabled
NumLock Off
Post_F1_Prompt Delayed
Post_Speedup Enabled
PCI_Bus_Reset Enabled
Hot_Plug_Resources Auto Set
Memory_Protection Standard ECC


Jürgen Fechter
Occasional Visitor

Re: 5i smart array firmware upgrade problem

Sorry I got to mention that we made a iLO update to 1.51 before the installation.

Juergen