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6400R spuriously reboots

jay mack
Occasional Advisor

6400R spuriously reboots

i have a 6400r that reboots itself about 4 times a day, at no specific interval. there are no errors in the event or the integrated management logs. i have installed the latest agents and drivers, it already had the latest bios. i have run the diagnonstics with no errors, i have swapped out the memory board with another servers that is known to be good, all to no avail.i also disabled the asr feature and the reboot on overheat setting in the diagnostics. i am running out of ideas and any suggestions would be welcome. the server is running win2k, it has the latest service pack as well.
14 REPLIES
Terri Harris
Honored Contributor

Re: 6400R spuriously reboots

1. When was the last time the server was working ok?

2. What ASR did you actually disable? Does this include the Automatic Server Restart in Windows 2000 itself?

3. Windows 2000 Server with Spk4?

4. If you boot from any bootable diskette or CD (remove the disk), and then leave the server for a day, does it reboot itself? This will help isolate if this is a software or hardware issue.
kamal_9
Super Advisor

Re: 6400R spuriously reboots

hi
You can try what harris told .first isolate is it a hardware or software problem
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

it is running sp4, it has been doing this for a couple of months and i have taken various steps to try and resolve. i have attached the survey.txt file. i will try to boot to cd and see how that works, thanks.
Sunil Jerath
Honored Contributor

Re: 6400R spuriously reboots

Hello Jay,
Please bring your server to the minimum configuration and then see if it still behaves the same way. It could be one of the XEONs overheating. Also make sure that the system bios is uptodate.

Regards,

Re: 6400R spuriously reboots

I once had problems with another server that rebooted with no specified periocity. IF i stipped it down to minimal hardware and let noone work on it, it stayed online for days.

However, if i put load on it, it reboots right on the spot.

the problem? there was a blown capacitor near the processor. That was it.
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

i let the server sit over the weekend booted to a cd and it did not reboot. this possibly could point to a software issue but it also could point to an issue where the hardware is under load as well couldn't it?

Re: 6400R spuriously reboots

sure, i guess it the hardware load on the thing.

once i installed a simple Win2k and let it run for 2 weeks... didn't reboot. although there was noone connected to the server.

when i put load on the server, it rebooted.

did you find any blown capacitors near the processor board?
Terri Harris
Honored Contributor

Re: 6400R spuriously reboots

Jay, it MIGHT be hardware but at this point it is doubtful. Need to troubleshoot software!

Do you at least see an "unexpected shutdown" logged to the 2000 system log when it reboots?

Any chance of determining exactly when this started? When did you update to Spk4? What SW installs or updates have been done in the past 2-3 months?
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

i actually had the whole motherboard replaced, aren't the capacitors on the motherboard?
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

yes, i see an unexpected shutdown error every time
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

i applied sp4 on 11/18/2003 with hotfixes on 5/29, 8/25, 8/28, and 12/9
Terri Harris
Honored Contributor

Re: 6400R spuriously reboots

Based on the survey file, the Proliant ASR-2 hardware feature has been disabled (but this may have been a long time ago).

1) Did you disable ASR from the Compaq SCU or the Windows 2000 ASR? Need to also disable the W2000 ASR if it has not already been done, for how-to see this doc:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis11003

Note: This is for Netservers but the W2K info is the same.

2) Also see that memory was upgraded, when was this done?

3) Any common or repeating errors written to the W2K application log before a reboot occurs?
jay mack
Occasional Advisor

Re: 6400R spuriously reboots

i disabled the asr both in windows and the system setup about 3 weeks ago, it has definately rebooted since then with no additional info. i swapped out the whole memory board with another 6400 at around the same time as an initial step as memory is a likely culprit. i do not see any errors in the event log leading up to the reboots.
Terri Harris
Honored Contributor

Re: 6400R spuriously reboots

Good troubleshooting, I was going to suggest memory as the mostly likely hardware-related problem. But I still think it is software.

1. Enable W2K performance monitoring to log CPU and other resource usage. This will allow you to view what processes were (hopefully?) spiking at the time of the reboot.

2. Any 2000 services you can set for manual at this point, and stop? General suggestions would be any backup software, virus checking, remote software, and HP/Compaq management sw.

3. Any unscheduled reboots before Spk4 was applied in November?

4. If possible run server in Safe Mode - does it reboot in Safe mode?

5. Is this server on a UPS? If so, any UPS software installed? For testing I would take it off UPS and stop/remove any related SW.